Dear jhjhjhjhj11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Kristina,

1. Yes I have made multiple successful withdrawals
2. Yes KYC all complete.
3. Without an active bonus.

For more background, I used the casino for many years and was on the VIP list. I told them I wanted to stop gambling last year and asked them to permanently close my account to which they did (after 20+ requests). Then this year they randomly opened my account without asking me. I played a little and then asked them why they did it as I dont want to play. They said they would close my account and send me the active balance of 2330.

That was the beginning of June. After 2 weeks they asked for my bank details which I gave. They acknowledged and said the money would be sent mid June. I haven’t had anything and every time I contact them they say they are really busy.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. If you saved your self-exclusion request, please forward it as well.

Thank you in advance.