completed all steeps of verification I'm waiting from 30 December for my 4k usdt I made deposits 15k losed all only 4k left I try withdraw then this happened..

Dear Said999, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

What types of games did you play (e.g. slots, live casino games, sports betting)?

Did you accumulate your winnings with or without an active bonus? 

When was the last time you had any communication with the casino about the delay in processing your payment?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I never made any withdrawals before. I deposited 15k and losed 9k I had 4k left I try to withdraw from 30 December I'm waiting.. I didn't make any profit I just losed 9k and didn't use any bonus.. my bets was in sport last communication with them was before 3 days ago no they muted me from chat I can't text support anymore I try by email but they didn't answer me

Thank you for your reply. We also received a complaint regarding a similar issue with Shuffle Casino from your brother. Could you please clarify if either of you has ever accessed the casino website using the same device (e.g., a mobile phone or computer)?

Additionally, does each of you exclusively use your own payment method for deposits and gameplay, or has there ever been an instance where the same payment card or method—registered to just one of you—was used to fund both casino accounts?

No you are wrong my brother not gambling at all and and he didn't make any complain I'm the only one who have account and I'm using my phone only and my shuffle account used only in my phone and my phone logged only to my shuffle account nothing else I made deposits by my personal crypto wallet and only for me !

Thank you for the clarification.

Is there any way that someone from the same household or sharing the same IP also created an account in this casino?

Have you used any VPN or IP-masking software for accessing the casino?

Have you used any other devices to log into your casino account?

Have you received any emails from the casino in the meantime regarding the review of your withdrawal requests? If so, please forward them to me at [email protected].

Dear Said999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No I'm living alone no one, no one use same ip and I didn't use any vpn or ip masking

Thank you very much, Said999, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Said999, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Shuffle Casino representative to join this conversation. 

Dear Shuffle Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi there

This user of our platform has engaged in abusive betting relating to our SportsBook.

As I understand this matter is outside of CasinoGuru's remit, we consider the matter closed.

Hahahaha no Way they never say that to me they say we are review your documents and after all verified they say that .. what abusive betting you talking about I losed all my balance I didn't make a profit I didn't make a single withdrawal my only withdraw was 4k usdt in 31 December and I'm still waiting for it around 2 months of waiting shame on you I never see a worst service like that

Dear Shuffle Casino, 

we take every accusation very seriously and therefore I would like to ask you to provide evidence supporting your claims. Please send them to my email [email protected].

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Katarina

I have just emailed you.

Thank you for the reminder.

We consider this matter closed.

Dear Shuffle Casino, 

thanks for your email. I have followed up with a response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Shuffle Casino, 

thanks for your email. I have followed up with a response.

Dear Said999, 

Please be assured that we are actively addressing your case. I will provide an update as soon as there is pertinent information to share.

This use has already been paid.

Dear Shuffle Casino, 

thanks for your message.

Dear Said999, 

could you please advise if you have received the payment?

Dear Said999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.