K?ra Said999,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen.
Har du gjort n?gra framg?ngsrika uttag tidigare?
Vilka typer av spel spelade du (t.ex. slots, live casinospel, sportbetting)?
Samlade du dina vinster med eller utan en aktiv bonus?
N?r hade du senast n?gon kommunikation med kasinot om f?rseningen i behandlingen av din betalning?
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Veronika
Dear Said999,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
What types of games did you play (e.g. slots, live casino games, sports betting)?
Did you accumulate your winnings with or without an active bonus?
When was the last time you had any communication with the casino about the delay in processing your payment?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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