Hyv? Said999,
Paljon kiitoksia valituksen l?hett?misest?. Ik?v? kuulla ongelmastasi. Sallikaa minun esitt?? teille muutama kysymys, jotta ymm?rr?n koko tilanteen t?ysin.
Oletko tehnyt onnistuneita kotiutuksia aiemmin?
Millaisia ??pelej? pelasit (esim. kolikkopelej?, livekasinopelej?, urheiluvedonly?nti?)?
Ker?sitk? voittosi aktiivisen bonuksen kanssa vai ilman?
Milloin olit viimeksi yhteydess? kasinon kanssa maksusi k?sittelyn viiv?stymisest??
Toivon, ett? voimme auttaa sinua ratkaisemaan t?m?n ongelman mahdollisimman pian. Kiitos jo etuk?teen vastauksestasi.
Yst?v?llisin terveisin,
Veronika
Dear Said999,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
What types of games did you play (e.g. slots, live casino games, sports betting)?
Did you accumulate your winnings with or without an active bonus?
When was the last time you had any communication with the casino about the delay in processing your payment?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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