Dear kacyleelp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from the casino.

To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• Could you please advise if you have played with any deposit bonuses at this casino before? Were your winnings reduced?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here.

Your cooperation in providing these details will help us investigate and work towards a resolution. This information is vital as we wish to ensure that your case is handled appropriately.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Ja ich habe schon bei dem casino mit bonus gewonnen und auch ausgezahlt

Thank you very much, kacyleelp, for your cooperation. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, kacyleelp,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Casino Representative,

Could you please explain the player's situation in more detail? Why have the user's winnings been confiscated?

Is the casino able to substantiate its claims and decision with relevant evidence and rules? How was the user informed about the maximum cashout limit for the bonus in question, and/or where can we find it?

Unfortunately, it appears the casino states such a limit only for no-deposit bonuses on its website.

Feel free to send the necessary details and supporting evidence to my email address ([email protected]).

Thank you.