The player from Germany faces a verification request from Slotuna, requiring detailed banking transactions for January and February, which he finds unusual, as he has never been asked for such private information by a casino before.
Slotuna Casino - Player is concerned about verification request.
Slotuna Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
Slotuna Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
0d 16h 23m 19s
Case summary
5 days ago
Public
Novice
Public
1 week ago
Translation
Hello dear team.
Slotuna requires me to provide all my banking transactions for January/February for verification purposes. I've never had to submit private transactions to a casino before, and I find this more than odd.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
1 week ago
Dear 8bjkhv84s6,
Thank you very much for submitting your complaint. I’m sorry to hear about the concerns you’re having with Slotuna Casino’s verification request.
To better understand the situation and assess whether the request is justified, could you please clarify the following:
- Did the casino give you any specific reason or explanation for why they are requesting your full banking transactions from January and February?
- Are you currently trying to withdraw funds, and if so, what is the amount involved?
- Have you already submitted any documents to the casino (e.g. ID, proof of address, payment method) — and were they accepted?
- Was this your first withdrawal request, or have you made successful withdrawals in the past without such requests?
- If possible, could you forward the casino's message asking for these bank statements to [email protected]?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Casino Guru is examining the case
