Hello dear team.

Slotuna requires me to provide all my banking transactions for January/February for verification purposes. I've never had to submit private transactions to a casino before, and I find this more than odd.

Hallo liebes Team.

Slotuna verlangt von mir zu Verifizierung meine kompletten Banking-Transaktionen für den Bereich Januar/Februar. Ich habe bisher noch nie die Erfahrung gehabt, dass ich private Transaktionen einem Casino übermitteln musste und finde das mehr als merkwürdig.

Dear 8bjkhv84s6,

Thank you very much for submitting your complaint. I’m sorry to hear about the concerns you’re having with Slotuna Casino’s verification request.

To better understand the situation and assess whether the request is justified, could you please clarify the following:

• Did the casino give you any specific reason or explanation for why they are requesting your full banking transactions from January and February?
• Are you currently trying to withdraw funds, and if so, what is the amount involved?
• Have you already submitted any documents to the casino (e.g. ID, proof of address, payment method) — and were they accepted?
• Was this your first withdrawal request, or have you made successful withdrawals in the past without such requests?
• If possible, could you forward the casino's message asking for these bank statements to [email protected]?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.