The player from Finland has been waiting for 2 weeks for his withdrawal process, which is under review for fair play by another party. Despite the casino’s promise to expedite the matter, there has been no update or clarity regarding his funds.
Snatch Casino - Player faces delayed withdrawal due to review.
Snatch Casino
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8.9
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Opened
Current status
Waiting for Casino Guru to reply
5d 20h 42m 33s
Case summary
yesterday
Public
Novice
Public
1 week ago
Translation
Lifting is not possible
Your previous bets are subject to review by the game or sports publisher to ensure fair play. You can withdraw funds again once the review has been completed.
This text came and the casino announced that the matter was being handled by a different party, however, 2 weeks have passed and there has been no clarity and the casino has promised to contact the other party and apparently asked that they handle it quickly.
Automatic translation:
Public
Complaint Specialist
Public
1 week ago
Dear jony90,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your withdrawals were blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino justifying the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Novice
Public
1 week ago
Translation
The casino history shows only one deposit but I don't remember if the account had existed before. The deposit was made on 11.6.2025 14:06 and the amount was 50e, this included a non-sticky bonus of 100 percent as I recall, but the winnings came in real money and during the withdrawal the bonuses were removed as normal. I only played the casino slot games for about an hour and made a withdrawal request at 13:07 which was 280e. I received a notification either immediately or within a day that the withdrawal would not be successful due to the check in question. I will send you an email with a link from the chat if I get it from there.
Automatic translation:
Public
Complaint Specialist
Public
yesterday
Thanks for the explanation.
Did the casino conclude the investigation of your gameplay?
Were you allowed to withdraw your winnings?
Please let me know.
Casino Guru is examining the case
