Lifting is not possible

Your previous bets are subject to review by the game or sports publisher to ensure fair play. You can withdraw funds again once the review has been completed.

This text came and the casino announced that the matter was being handled by a different party, however, 2 weeks have passed and there has been no clarity and the casino has promised to contact the other party and apparently asked that they handle it quickly.

Nostaminen ei ole mahdollista

Aiemmat vedonly?ntinne ovat pelin tai urheilutoimittajan tarkistettavana reilun pelin varmistamiseksi. Voitte nostaa varoja uudelleen, kun tarkistus on suoritettu.

T?m? teksti tuli ja kasino ilmoitti ett? asiaa k?sittelee eri taho, on kuitenkin kulunut jo 2 viikkoa eik? ole tullut selvyytt? ja kasino on luvannut ottaa yhteytt? toiseen tahoon jaa pyyt?nyt ilmeisesti ett? k?sittelisiv?t nopeaa.

Dear jony90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your withdrawals were blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino justifying the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The casino history shows only one deposit but I don't remember if the account had existed before. The deposit was made on 11.6.2025 14:06 and the amount was 50e, this included a non-sticky bonus of 100 percent as I recall, but the winnings came in real money and during the withdrawal the bonuses were removed as normal. I only played the casino slot games for about an hour and made a withdrawal request at 13:07 which was 280e. I received a notification either immediately or within a day that the withdrawal would not be successful due to the check in question. I will send you an email with a link from the chat if I get it from there.

Kasinon historiassa n?kyy vain yksi talletus mutta en muista oliko tili jo aiemmin ollut. Talletus on tehty 11.6.2025 14:06 ja summa 50e t?h?n sis?ltyi non-sticky bonus 100-prosenttinen muistaakseni mutta voitot tuli oikean rahan osuudella ja kotiutuksen aikana bonukset poistuivat kuten normaalisti. Pelasin vain kasinopuolen kolikkopelej? noin tunnin ajan ja kotiutuspyynn?n tein 13:07 joka oli 280e. T?h?n tuli joko heti tai p?iv?n sis??n ilmoitus ett? nosto ei onnistu kyseisen tarkistuksen takia. Laitan s?hk?postiin linkin chatista jos saan sielt? sen.

Thanks for the explanation.

Did the casino conclude the investigation of your gameplay?

Were you allowed to withdraw your winnings?

Please let me know.