I deposited with Spin Million in May 2025. After requesting a refund, the casino claimed (in writing) they had refunded ￡155 to my Revolut card — first saying it was processed on June 6th, then later changing the date to June 2nd.

My bank has confirmed no refund was ever received or is pending. When I asked Spin Million for proof, they stopped responding and blocked my account, preventing me from accessing anything.

They also claim to be licensed under Cura?ao license 8048/JAZ (Antillephone N.V.), but I have written confirmation from Antillephone that they are not associated with Spin Million.

This situation has been reported to the UK Financial Ombudsman.

I strongly advise others to avoid this casino. They have been uncooperative, misleading, and their licensing claims appear to be false.

Dear Queenbee82,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your refund and understand your concern. However, please bear in mind that it’s quite usual for transfers to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals or refunds from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. Could you please forward a screenshot of your withdrawal request to [email protected]?

Thank you in advance for your cooperation and reply.

Best regards,

Katarina

I have sent over the details by email

Dear Queenbee82,

Unfortunately, we have reached a point where we are unable to move forward with your complaint. Typically, we would now attempt to contact the casino for an explanation. However, Spin Million Casino has a history of 20+ cases closed under our "No Reaction Policy," indicating that they are unwilling to cooperate with us.

Regrettably, we must close your complaint as "unresolved." This outcome will negatively impact the casino’s overall rating, and while I understand this is not the resolution you were hoping for, a lower rating due to unresolved complaints may eventually prompt the casino to change its approach.

Despite our best efforts—including multiple emails, live chat attempts, and reaching out to their affiliate team—the casino has consistently ignored our attempts to mediate issues. Given this pattern, we strongly recommend avoiding Spin Million Casino.

If the casino decides to cooperate in the future, they have the option to reopen this complaint at any time.

I truly wish I could offer a better outcome.

Best regards,

Katarina

Casino Guru