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HomeComplaintsSpinanga Casino - Player's account has been closed due to casino's shutdown.

Spinanga Casino - Player's account has been closed due to casino's shutdown.

Spinanga Casino
Safety Index:High
Submitted: 04 Jul 2025
Opened Current status

Waiting for Casino Guru to reply

6d 17h 57m 7s

Case summary

1 hour ago

The player from Greece has won a large amount at the casino, but her withdrawal is delayed, and she discovers that her account is closed due to the casino ceasing operations. She suspects fraud and seeks assistance as she is not receiving clear answers from the casino.

Public
Public
18 hours ago
Translation

Good evening, I have won a large amount at the casino and every time the money is delayed. Today I tried to access my account and they told me that it was closed because the casino stopped operating and that I would get my winnings. I suspect fraud and would like your help because I am not getting a clear answer from the casino. Thank you.

Automatic translation:
Public
Public
7 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide us with the following details:

  • How many withdrawal requests have you submitted shortly before your account was closed?
  • Have you made any successful withdrawals from this casino before?
  • Have you passed the full KYC verification?
  • Did you accumulate your winnings with or without a bonus?
  • Do you have any documentation (emails or chat transcripts) regarding your winnings or account closure? If so, kindly forward it to me at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika


Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Public
Public
6 hours ago
Translation

Good morning, the email they sent me is below. Dear Anastasia,

Thank you for contacting the Spinanga.com support team.

We would like to inform you that we are constantly reviewing how we can provide the best possible experience for our players. As a result, we have made the difficult decision to discontinue our casino operations.

We would like to inform you that your account has been closed.

Any balance in your account will be processed and paid to your stated withdrawal method as soon as possible. If additional information is required to complete the transaction, we will contact you.

We truly appreciate the time you spent with us and the trust you have shown us.

If you have any additional questions, please do not hesitate to contact us, either by replying to this email, sending a message to [email protected] or via Live Chat.

Best regards,

Spinanga.com Support Team





I'm making requests for 500 roubles because I was told that's the withdrawal limit.

The amount I have won is bigger, I just won it in January and since then they have been putting a little money in each time until my account has a balance of 5000 euros.

It has been identified and is not earned from a bonus.

It just seems strange to me that the casino closed and I need your help.

I can't log into my account to make any withdrawal requests because it's closed.

And they always paid me the money with a long delay of almost a month.

Thank you for your prompt response.

Automatic translation:

Casino Guru is examining the case

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