Good evening, I have won a large amount at the casino and every time the money is delayed. Today I tried to access my account and they told me that it was closed because the casino stopped operating and that I would get my winnings. I suspect fraud and would like your help because I am not getting a clear answer from the casino. Thank you.

Καλησπ?ρα ?χω κερδ?σει ?να μεγ?λο ποσ? στο καζ?νο κ κ?θε φορ? καθυστερο?ν να μπουν τα χρ?ματα.σημερα προσπ?θησα να μπω στο λογαριασμ? μου κ μου ε?παν πω? τον κλε?σαμε γιατ? σταμ?τησε η λειτουργ?α του καζ?νο κι ?τι θα π?ρω το κερδισμ?νο μου π?σο.υποψιαζομαι απ?τη κ θα ?θελα τη βο?θεια σα? δι?τι δε πα?ρνω απ? το καζ?νο μια σαφ? απ?ντηση.σα? ευχαριστ?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide us with the following details:

• How many withdrawal requests have you submitted shortly before your account was closed?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?
• Did you accumulate your winnings with or without a bonus?
• Do you have any documentation (emails or chat transcripts) regarding your winnings or account closure? If so, kindly forward it to me at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good morning, the email they sent me is below. Dear Anastasia,

Thank you for contacting the Spinanga.com support team.

We would like to inform you that we are constantly reviewing how we can provide the best possible experience for our players. As a result, we have made the difficult decision to discontinue our casino operations.

We would like to inform you that your account has been closed.

Any balance in your account will be processed and paid to your stated withdrawal method as soon as possible. If additional information is required to complete the transaction, we will contact you.

We truly appreciate the time you spent with us and the trust you have shown us.

If you have any additional questions, please do not hesitate to contact us, either by replying to this email, sending a message to [email protected] or via Live Chat.

Best regards,

Spinanga.com Support Team

I'm making requests for 500 roubles because I was told that's the withdrawal limit.

The amount I have won is bigger, I just won it in January and since then they have been putting a little money in each time until my account has a balance of 5000 euros.

It has been identified and is not earned from a bonus.

It just seems strange to me that the casino closed and I need your help.

I can't log into my account to make any withdrawal requests because it's closed.

And they always paid me the money with a long delay of almost a month.

Thank you for your prompt response.

Καλημ?ρα το email που μου ?στειλαν ε?ναι το παρακατωΑγαπητ? Αναστασ?α,

Σα? ευχαριστο?με που επικοινων?σατε με την ομ?δα υποστ?ριξη? του Spinanga.com.

Θα θ?λαμε να σα? ενημερ?σουμε ?τι επανεξετ?ζουμε συνεχ?? τον τρ?πο με τον οπο?ο μπορο?με να προσφ?ρουμε την καλ?τερη δυνατ? εμπειρ?α στου? πα?κτε? μα?. Ω? εκ το?του, λ?βαμε τη δ?σκολη απ?φαση να διακ?ψουμε τη λειτουργ?α του καζ?νο μα?.

Θα θ?λαμε να σα? ενημερ?σουμε ?τι ο λογαριασμ?? σα? ?χει κλε?σει. 

Οποιοδ?ποτε υπ?λοιπο υπ?ρχει στον λογαριασμ? σα? θα διεκπεραιωθε? και θα καταβληθε? στη δηλωμ?νη μ?θοδο αν?ληψ?? σα? το συντομ?τερο δυνατ?. Σε περ?πτωση που απαιτηθο?ν επιπλ?ον πληροφορ?ε? για την ολοκλ?ρωση τη? συναλλαγ??, θα επικοινων?σουμε μαζ? σα?.

 Εκτιμο?με πραγματικ? τον χρ?νο που περ?σατε μαζ? μα? και την εμπιστοσ?νη που μα? δε?ξατε.

Ε?ν ?χετε επιπλ?ον ερωτ?σει?, μη διστ?σετε να επικοινων?σετε μαζ? μα?, ε?τε απαντ?ντα? σε αυτ? το email, ε?τε στ?λνοντα? μ?νυμα στο [email protected] ? μ?σω Ζωνταν?? Συνομιλ?α?.

Με εκτ?μηση,

Ομ?δα υποστ?ριξη? Spinanga.com

Κ?νω αιτ?ματα των 500ρυρω γιατ? μου ε?παν ?τι αυτ? ε?ναι το ?ριο αν?ληψη?.

Το π?σο που ?χω κερδ?σει ε?ναι μεγαλ?τερο απλ? το κ?ρδισα τον Ιανου?ριο κ απ? τ?τε μου β?ζουν κ?θε φορ? απ? λ?γα χρ?ματα μ?χρι που ?φτασε ο λογαριασμ?? μου να ?χει υπ?λοιπο 5000ευρω

?χει γ?νει ταυτοπο?ηση κ δεν ε?ναι κερδισμ?να απ? μπ?νου?

Απλ? μου φα?νεται περ?εργο να ?κλεισε το καζ?νο κ χρει?ζομαι τη βο?θεια σα?

Δεν μπορ? να μπω στο λογαριασμ? για να κ?νω αλλ? αιτ?ματα αν?ληψη? γιατ? ?χει κλε?σει

Κ π?ντα μου ?βαζαν τα χρ?ματα με μεγ?λη καθυστ?ρηση σχεδ?ν εν?? μ?να

Σα? ευχαριστ? για την ?μεση απ?ντηση σα?