The player from Greece faces difficulties withdrawing €1,400 from Spinanga Casino due to pending account verification. After submitting multiple withdrawal requests, he finds them still under review as of July 1st, 2025. Additionally, the casino has now blocked his account.
Spinanga Casino - Player’s account is closed and withdrawals are delayed.
Spinanga Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Spinanga Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
6d 16h 0m 54s
Case summary
7 hours ago
Public
Visitor
Public
9 hours ago
Dear CasinoGuru Team,
I am submitting a complaint regarding Spinanga Casino concerning a withdrawal request of €1,400.
The initial withdrawal was made on June 1st, 2025, but was rejected due to pending account verification (KYC). After completing the verification process as requested, I submitted a new withdrawal request on June 20th (500€), June 21st (500€), June 22nd (400€).
As of July 1st, 2025, the withdrawal remains under review with no further updates or payment made. Despite several attempts to resolve this matter with Spinanga's support, the issue remains unresolved.
Today, 4th of July, I tried to connect to my spinanga account, and the casino has blocked me from signing in!
I kindly ask for your assistance in mediating this case and ensuring the release of my funds.
Thank you for your attention and support.
Sincerely,
A. Z.
[email address hidden by Casino Guru]
Public
Complaint Specialist
Public
7 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you better and to gain a clearer understanding of your situation, could you please provide answers to the following questions:
- Have you received any notifications or emails about the status of your withdrawal requests since they were submitted?
- Has the casino informed you about the reason why your account is blocked? Has the casino specified if your withdrawals will be paid out?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
agiszer has 6d 16h 0m 54s to reply
