Good evening, I have made 3 withdrawals.

1) May 31, 2025

2) June 3, 2025

3) June 4, 2025

After 23 days the request is still being processed, they no longer respond to emails and I have spoken to the live chat 3 times and they tell me exactly the same thing, that I have to be patient and that they will transfer it to the relevant department.

Dear TurnSef,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you selected the same payment method for your withdrawal requests as you used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

These are the first withdrawals I've made, the money is not a bonus and the payment method is the same on all 3.

25th day and the request is still being processed. Stay away from this online casino

Thank you very much, TurnSef, for providing all the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear TurnSef,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinanga Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

If you think you'll find it, you're kidding yourself.

Dear all,

Thank you for reaching out!

Please be informed that, upon checking the account of the customer, we see that the verification of the account was not completed yet.

We kindly ask the customer to provide us with the documents requested in the Verification section of their profile.

After the verification is complete, we will process the pending withdrawals as soon as possible.

Please let us know if you have any further questions.

Best regards,

Spinanga team

Thank you, Spinanga Team, for the update!

Dear TurnSef, when you have a moment, could you kindly check the verification section and upload the requested documents?

Thank you very much in advance for your cooperation.

After 20 days of waiting, they told me to be patient, yesterday they told me that I have to verify my account, while it doesn't say it anywhere on their site, not even in the withdrawal terms. I request authentication and it says it's invalid, saying that I have to deposit the transaction receipt from the bank. However, I have made the deposit through Apple Pay and there is no such card. I clarified this in the live chat and they told me that I will receive an email... I'm still waiting.

Spinanga Casino, can you please assist?

They don't even respond to emails.

Dear TurnSef,

We would kindly like to inform you that your transactions history was approved. However, we are waiting for proof of ownership of the account used to deposit or proof of ownership of the bank card associated with the account. This is due to the transactions history not showing the owner of the bank account.

Therefore, we kindly ask you to upload this so we can proceed accordingly.

Best regards,

Spinanga team

I have sent it... waiting for approval

I have sent the official document from the bank, I have spoken to their representative and he tells me that there is nothing more official than this document that I am sending them and they do not accept it ... I can't do it anymore, I have been patient for 1 month to get the money from the casino, for 2 weeks they told me to be patient that the money will come in, then they discovered that account identification is needed and now they have had me for about 1.5 weeks and they do not appreciate the official documents that the bank itself sends me and tells me that there is nothing more official than the document that I send them .. in the live chat they tell me to send an email, they do not answer the emails and we chat from here. It has become disgusting!

No help?

Dear TurnSef,

Would you be so kind as to forward all the documents you have previously sent to the casino to the following email address: [email protected]? Your assistance is greatly appreciated.

Dear Spinanga Casino,

Could you please clarify what exactly is missing from the bank statement and what specific information you still require from the player?

Thank you very much for your cooperation.