The player from Germany won €1,000 after making a deposit but encountered issues when trying to withdraw her winnings. After uploading the required verification documents, her account has been blocked, and she has not received a clear response from support.
Spinight Casino - Player's account has been blocked during withdrawal process.
Spinight Casino
Safety Index:HighSafety Index
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8.3
Spinight Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
3d 5h 37m 57s
Case summary
3 days ago
Public
Advanced Novice
Public
1 week ago
Translation
I deposited here and won €1,000. I wanted to withdraw now and was asked to verify my account. I was asked to upload the following:
- Proof of identity (ID card)
- Transaction history
- Selfie
I uploaded everything.
Now my account has simply been blocked and support hasn't given me a concrete answer.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
1 week ago
Dear nenape97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinight Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- When did the casino ask you to complete KYC?
- Have you provided all the required documents as soon as possible and in the correct format?
- Have you received any feedback regarding the uploaded documents? Were any of them explicitly rejected or approved?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Advanced Novice
Public
1 week ago
Translation
Casino asked to do KYC after a few days
All required documents have been uploaded correctly
Played Wanted Dead or a Wild
Bonus was NONSTICKY, I canceled it because I was still winning real money
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
4 days ago
Thank you very much for your reply, nenape97. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here.
Could you please also specify what bonus was activated? Have you started wagering the bonus before cancelling it?
Thank you in advance.
Casino Guru is examining the case
