The player from Sweden tried to close her account with Spinei Line, but the casino refused to do so. She had emailed five times and used chat support but continued to receive no response. The issue was eventually resolved when the casino finally agreed to close her account. The Complaints Team marked the complaint as resolved and encouraged her to reach out for any future issues.
Spinline Casino - Player's account closure request is ignored.
Amount: ??
Spinline Casino
Safety Index:HighSafety Index
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8.1
Spinline Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Spinei line refuses to close my account, fraudulent casino. I have emailed 5 times and spoken to the chat but am referred to email which I do not receive a response from. Do not sign up here.
Automatic translation:
Public
Complaint Specialist
Public
1 month ago
Hello shine0909,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?
Please, let me explain you what the difference between closing the account and self-exclusion is:
Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.
Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).
Thank you very much in advance for your reply.
Best regards,
Nick
Public
Complaint Specialist
Public
1 month ago
Dear shine0909,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
www.kpvfaw.com
