El otro día intente retirar dinero de este casino, me pidieron de todos los documentos posibles, hasta una prueba de mi historial de tarjeta bancaria. Les adjunté incluso la prueba de titularidad de la cuenta bancaria, con un extracto del último mes. La adjunté, y empezaron a preguntarme por todos los movimientos, e incluso una cuenta de ahorro que tengo, después de varias comunicaciones, no me aceptaban las pruebas, y hoy me han cerrado la cuenta, reservándose el derecho de no decir los motivos.

Dear ahandepore10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Could you please provide the exact date of your initial verification request?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Buenas tardes Katarina y gracias por ayudarme, he jugado juegos de Casino en Vivo (Ruleta) y juegos de Casino como Slots (Monster superlanche por ejemplo) y otros juegos. Acumule mis ganancias sin ningún bono activo. El viernes 6 de junio fue la perima vez que me confirmaron que mi cuenta estaba verificada y en casi de requerir más documentos, me informarían a su debido momento

Hello!

We would like to provide an update on the situation.

The account has been closed and the winnings have been confiscated in accordance with our Terms and Conditions, specifically Clause 12.1, due to a confirmed breach.

The Company enforces a strict anti-fraud policy, utilising advanced tools and techniques to detect fraudulent activities. If a player is suspected of engaging in fraudulent actions, such as collusion, chargebacks, multiple account creation, or other forms of misconduct, the Company reserves the right to terminate the account and suspend all payouts at its sole discretion, without prior notice. Additionally, the Company may report such activities to relevant regulatory authorities. Fraudulent behaviour includes but is not limited to exploiting software vulnerabilities, manipulating game outcomes, or delaying game rounds to gain an unfair advantage.

Dear Katarina,

We have sent you an email containing further information. Kindly review it at your earliest convenience.

Best regards,

Spinmama Casino

Dear Spinmama Casino,

thank you for your message and email. I have followed up with a reply.

Dear ahandepore10,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Buenos días Katarina, ya he escrito a tu correo con todas las capturas correspondientes, muchas gracias por la ayuda. Perdón por la tardanza.

Dear Spinmama Casino,

I am awaiting your response to my email from June 23rd.

Dear ahandepore10,

thank you for your reply and email.

Let's now await the response from Spinmama Casino.