The player from Germany had requested a withdrawal two weeks ago, which had not been processed despite the FAQ stating a processing time of three business days. She had made repeated inquiries via chat but had not received any updates. The issue was resolved when the player confirmed that the money had been transferred.
Spinrollz Casino - Player's withdrawal is delayed.
Amount: €500
Spinrollz Casino
Safety Index:Above averageSafety Index
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7.3
Spinrollz Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Hello, unfortunately, my withdrawal hasn't been processed yet. The FAQ states it should be processed within 3 business days. Despite repeated inquiries via chat, nothing has happened. They just keep saying that my withdrawal will be treated with priority... I haven't played with any bonus!
Automatic translation:
Public
Complaint Specialist
Public
1 month ago
Dear Ecko,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinrollz Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- When was the last time you were in contact with casino support?
- Could you please share with me your most recent communication with the casino's live chat? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 month ago
Translation
Hello, this is my first withdrawal without using any bonus!
Yesterday was the last contact, and I was told I would wait another day and, if not, file a complaint. Before that, I had asked at least five times in the chat.
Unfortunately I do not have any screenshots or emails of the chat history
Automatic translation:
Public
Public
1 month ago
Translation
Hello, the money has just been transferred. Thank you.
Automatic translation:
Public
Complaint Specialist
Public
1 month ago
Dear Ecko,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
www.kpvfaw.com
