10 days ago I had opened at this casino , I made deposits of 300€ and then I withdrew 2/6/2025 and since then I had not received any information , when I contacted the casino I was told that they will completely close the casino ( they lie)and they closed my account and I will receive my withdrawal as soon as possible, but as far as I can see the casino is operating normally. Can you please help me to get my money back? It's money I earned and I have receipts. 

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you better, could you please provide us with the following details:

• Can you confirm when exactly you made the withdrawal request?
• Have you passed the full KYC verification?
• Did you accumulate your winnings with or without a bonus?
• Has the customer support specified when exactly you should receive your winnings, now that the casino is closing?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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