The player from North Rhine-Westphalia had been waiting for a payment of €1,500, which had been pending for almost two weeks. He continued to receive delays and requested timely payment through live chat. The complaint was resolved after the player confirmed that the €1,500 had been credited to his account. The Complaints Team marked the issue as 'resolved' and appreciated the player's cooperation.
Spinsy Casino - Player's withdrawal is delayed.
Amount: €1,500
Spinsy Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
Spinsy Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Hello,
I have been waiting for the payment of €1,500 for almost two weeks.
Unfortunately, I keep getting put off in the live chat.
I kindly request timely payment.
Thank you.
Automatic translation:
Public
PR Assistant
Public
3 months ago
Hello Moneymeka1990,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinsy Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
3 months ago
Translation
Hello,
I last asked about a withdrawal this morning: As always, they said, "They're currently very busy due to the large number of withdrawals and can't say when the payout will be made." I wasn't asked for verification before the withdrawal. I played with real money and WITHOUT any bonuses.
I hope I could help.
Automatic translation:
Public
PR Assistant
Public
3 months ago
Hello Moneymeka1990,
Can you please advise if it's your first ever withdrawal from the casino?
Please keep in mind that withdrawals may take up to 14 day to be fully processed. If it's been less, I would advise to wait only for now.
In case it would take longer, please let us know so we can try to intervene.
Awaiting your response.
Regards,
Nick
Public
Public
3 months ago
Translation
Hello,
Yes, it is the first payout from the casino.
Today is day 13 since the withdrawal request.
Best regards
Automatic translation:
Public
Public
3 months ago
Translation
Hello,
Unfortunately nothing has happened to date.
I would be very grateful if you could contact a casino representative to resolve the matter.
Thank you!
Automatic translation:
Public
PR Assistant
Public
3 months ago
Thank you Moneymeka1990 for all the information provided. I will now forward your complaint to my colleague Stefan ([email protected]) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Casino Analyst & Complaint Specialist
Public
3 months ago
Hello Moneymeka1990,
I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Spinsy Casino representative to join this conversation and participate in resolving this complaint.
Dear Spinsy Casino,
Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?
Thank you in advance for providing the information.
Public
Public
3 months ago
Translation
Dear Stefan,
Thank you very much for your support.
I am sure we will get the situation resolved quickly.
Big praise to the Casino Guru team.
You're doing a great job.
Best regards!
moneymeka
Automatic translation:
Public
Public
3 months ago
Translation
Hello,
The 1500€ have been credited to my account.
the case can be closed.
Thanks!
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Public
2 months ago
Translation
As I said, I got the money and it can be closed.
Thanks for the help.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Dear Moneymeka1990,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Stefan, www.kpvfaw.com
