kazinoin reci mi
Obavje?tavamo vas da je na? odjel sigurnosti prona?ao dodatne ra?une koje ste vi registrirali u na?em sustavu. Svi ra?uni koje ste unijeli blokirani su zbog kr?enja na?ih Uvjeta i odredbi.
Prema odredbama i uvjetima, svi prona?eni ra?uni bit ?e trajno zamrznuti, a raspolo?iva sredstva ?e se izgubiti, jer iznos povu?en s oba ra?una prema?uje iznos deponovan na oba ra?una.
Nije vam dozvoljeno da otvorite novi ra?un u na?em sistemu. Imajte na umu da ?e svi novi ra?uni koje ste stvorili u na?em sistemu biti zatvoreni i sva sredstva ?e biti izgubljena.
moj odgovor
Jutros, oko 12.00 po lokalnom vremenu, primio sam e-po?tu od va?eg
kompanija prema kojoj je va? sigurnosni tim otkrio da jesam
je tako?er imao drugi aktivni ra?un registriran u va?em sistemu i to ovaj
akcija je bila protiv va?ih odredbi i uslova.
U isto vrijeme, zbog ove situacije obavijestili ste me da sve moje
ra?uni su zamrznuti i sav novac koji sam imao na njima oduzet je
od tebe.
S tim u vezi, ?elio bih vas obavijestiti da sam kreirao drugi
ra?un samo zato ?to sam izgubio pristup prvom ra?unu i to samo ιn
kako bi mogli igrati. Tako?e ?elim to da primetim kroz drugi
ra?un sam igrao samo jednom i to samo dok nisam dobio pristup svom glavnom
ponovo ra?un.
Otvaranje drugog ra?una bio je jedini na?in da mogu nastaviti
igraju?i dok ponovo ne dobijem pristup glavnom ra?unu i nisam imao stvarnog
korist od toga. U svakom slu?aju, nisam postupio zlonamjerno i gurnuli su me
samo zbog moje volje da i dalje igram.
U svakom slu?aju, * ne mogu razumjeti za?to ova tvoja akcija, da bi se moj obustavio
ra?une i oduzeti novac koji su sadr?ali, samo ?to se dogodilo
danas, u vrijeme kada sam ?ak i igraju?i osvojio nagradu od 30600 eura
iako sam ve? imao vi?e od 3 mjeseca otkako sam stvorio svoj drugi
ra?un, a sve ovo vrijeme niste me ?ak ni upozorili. *
U to vrijeme od tri mjeseca, otkako sam stvorio svoj drugi
ra?un -akcija koja je bila u suprotnosti sa va?im uslovima i odredbama-ja sam odobrio
vi?e od 20.000 eura na mom ra?unu da bih igrao. Ali pretpostavljam da ja
nije bilo ilegalno dok sam kreditirao novac, zar ne? upravo sam postao ilegalan
dok sam htio povu?i novac koji sam upravo osvojio ..
Vjerujem da je to va?a velika gre?ka, jer me niste obavijestili do vremena
da sam kreirao svoj drugi ra?un da je ovo bila akcija protiv
rok i uslovi kompanije i do tada obustaviti ra?une,
ali dopu?taju?i mi da kreditiram sve vi?e i vi?e novca za period koji je trajao
tri mjeseca. I na kraju, suspendovali ste moje ra?une i oduzeli mi
dobitak, upravo u vrijeme kada sam ?elio unov?iti.
* Iz gore navedenih razloga smatram da je relevantan na?in na koji ste postupili
pitanje je bilo neprofesionalno i neeti?no prema korisniku poput mene koji je bio
svirati u va?oj kompaniji toliko dugo, a da niste ni najmanje stvorili
problema i ko je u va?oj valuti cirkulirao stotine hiljada eura
kompanija. *
* Iz gore navedenih razloga, molim vas da mi odblokirate ra?une i dopustite mi
nastavi igrati, i u svakom slu?aju mi vrati moj dobitak, koji i
pretpostavimo da je u iznosu od 30.600 eura *
cazinoin say me
We inform you that our Security Department has found additional accounts registered by you in our system. All accounts entered by you have been blocked due to a breach of our Terms and Conditions.
Under the Terms and Conditions, all accounts found will be permanently frozen and available funds will be forfeited, as the amount withdrawn from both accounts exceeds the amount deposited in both accounts.
You are not allowed to open a new account in our system. Please note that any new accounts created by you in our system will be closed and all funds will be forfeited.
my answer
This morning , at about 12.00 pm local time I received an email from your
company according to which your security team had discovered that I have
also had a second active account registered in your system and that this
action was against the terms and conditions of yours.
Αt the same time, due to this situation you informed me that all of my
accounts are frozen and all the money I had on them has been confiscated
from you.
In this regard, I would like to inform you that I created the second
account only because I had lost access to the first account and only ιn
order to be able to play. I also want to note that through the second
account I only played once and only until I got back access to my main
account again.
Creating a second account was the only way for me to be able to continue
playing until I get access to my main account again and i had no real
benefit by that. In any case , i didnt act maliciously and i was pushed
only because of my will to continue playing.
In any case, *i cannot understand why this action of yours, to suspend my
accounts and confiscate the money they contained, just took place only
today, at the time that i won the prize of 30600 euros while playing, even
though i had been already more than 3 months since i had created my second
account , and all this time you didnt even warn me.*
During this time of the three months, since i had created my second
account -action that was against your term and conditions- i had credited
more than 20.000 euros in my account in order to play. But i guess that i
was not illegal while i was crediting money, right? i just became illegal
by the time i wanted to withdraw the money that i had just won..
I believe , that is a great mistake of yours, not to inform me by the time
that i had created my second account that this was an action against the
term and conditions of the company and suspend the accounts by that time,
but allowing me credit more and more money for a time period that lasted
three months. And finally, you suspended my accounts and confiscated my
winnings , right at the time that i wanted to cash out.
*For the above reasons, I consider that the way you handled the relevant
issue was unprofessional and unethical towards a user like me who has been
playing in your company for so long without having created the slightest
problem and who has circulated hundreds of thousands of euros in your
company.*
*For the above reasons , i ask you to unblock my accounts and let me
continue playing, and in any case , return to me my winnings ,which i
assume to be in the amount of 30.600euros*
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