pre 5 meseci
Ako ?elite da diskutujete bilo ?ta vezano za Pixel.gg Casino, kao ?to su igre, bonusi, metode pla?anja, problemi sa nalogom, odgovorno kockanje ili bilo ?ta drugo, mo?ete to u?initi ovde.
Casino Pikel proverava KIC preko organizacije tre?e strane Sumsub. Kada sam poku?ao da pro?em verifikaciju, odbili su moja dokumenta i moj profil je ostao neproveren, zbog toga ne mogu da podignem svoja sredstva. Kada su kontaktirali podr?ku kazina, rekli su da ne mogu pomo?i i rekli su da morate direktno kontaktirati Sumsub.
Ovo nije prvi put da sam nai?ao na problem prilikom verifikacije Sumsub-a. Sli?ni problemi su se desili na Fairspinu i Tetherbetu. Samo u ta 2 slu?aja podr?ka kazina je pomogla u re?avanju problema, ali ovde potpuno prebacuju odgovornost sa sebe na tre?u organizaciju Sumsub.
A?urirano 23/01/2025. Posle dve nedelje mogu da objasnim svoju situaciju i kona?no potvrdim svoj nalog da je bilo veoma te?ko. Tako da mislim da mo?emo zatvoriti ovaj slu?aj.
Casino Pixel checks the KYC through a third-party organization Sumsub. When I tried to pass verification, they rejected my documents and my profile remained unverified, because of this I cannot withdraw my funds. When contacting the casino support, they said that they could not help and said that you need to contact Sumsub directly.
This is not the first time I have encountered a problem when verifying Sumsub. Similar problems occurred on Fairspin and Tetherbet. Only in those 2 cases did the casino support help solve the problem, but here they completely shift responsibility from themselves to the third-party organization Sumsub.
Upd 23/01/2025. After two weeks i can explain my situation and finally verify my account it was very hard. So i think we can close this case.
Zaista mi je ?ao zbog ovog kasnog odgovora. Tvoj post se nekako izgubio.
Zaista je sjajno ?to ste na kraju uspeli da podignete svoj novac.
Nadam se da je i intervencija na?eg tima u va?oj ?albi pomogla. ?ta ti misli??
Mogu li samo da pitam ?ta je bio razlog ?to niste pro?li verifikaciju od strane Sumsuba? Da li ste svesni toga?
I am really sorry for this late reply. Your post got lost somehow.
That is really great that at the end you were able to withdraw your money.
I hope that the intervention from our team in your complaint helped as well. What do you think?
May I just ask what was the reason you didn't pass the verification by Sumsub, though? Are you aware of it?
Nisu mi rekli razlog. Ali mislim da je to zbog ?injenice da je Sumsub usluga konfigurisana da proverava li?ne karte i voza?ke dozvole u ??plasti?nom formatu, ali jednostavno ne prepoznaje paso?e iz Rusije i stoga ih odbija.
U stvari, jednostavno sam mogao da objasnim svoju situaciju podr?ci za Pikel.
They didn't tell me the reason. But I think this is due to the fact that the Sumsub service is configured to check ID cards and driver’s licenses in plastic format, but it simply does not recognize passports from Russia and therefore rejects them.
In fact, I was simply able to explain my situation to Pixel support.
U redu, razumem. Pa, sada je barem sve u redu.
Ho?ete li ponovo igrati tamo ili bolje ne?
Alright, I understand. Well, at least everything is okay now.
Will you play there again, or better not?
Ne igrajte se sa njima, oni su prevaranti, uplatio sam depozit od 200 dolara i igrao sport kao u kazinu. Kada je ra?un imao 1145 dolara, odlu?io sam da naru?im isplatu. Naru?io sam isplatu 7.05, verifikacija je pro?la, danas je 25.05. Novac mi nije stigao. U ?askanju, svaki drugi put odgovaraju da postoji neki problem, ?ekaju, i opet ne odgovaraju nekoliko dana. Svi snimci ekrana su napravljeni i mogu da pru?im dokaze. Oni su prevaranti.
do not play with them, they are scammers, made a deposit of 200 dollars and played sports as in a casino. When the account had 1145 dollars, I decided to order a withdrawal. I ordered a withdrawal on 7.05, verification was passed, today is 25.05. The money has not reached me. In the chat, every other time they answer that there is some problem, wait, and again they do not answer for several days. All screenshots were made and I can provide evidence. They are scammers
Zdravo, ne znam da li sam dobro razumeo, ali da li ste igrali kazino igre, slotove, stolne igre i tako dalje, a tako?e i sport ili samo sport? To nam je prili?no va?no.
?to se ti?e tvoje situacije, vidim da kazino nije ba? od pomo?i. Ali da li su rekli u ?emu je ta?no problem, da li je u pitanju na?in pla?anja ili ne?to drugo?
Hello, I don't know if I've got it right but did you play casino games, slots, table games and so on and also sport or just sport? That's pretty important to us.
As far as your situation is concerned, I can see that the casino is not very helpful. But did they say what the specific problem is, is it the payment method or something else?
Da li je neko imao problema sa isplatom u poslednjih nekoliko dana? Imam vi?e od 2000 evra nad glavom. Uplatio sam svoj prvi depozit sa bonusom dobrodo?lice i nemam iskustva sa ovom platformom.
Ve? 4 dana ?ekam isplatu, a prema razgovoru sa podr?kom, traja?e jo? du?e. U opisu ka?u da su isplate trenutne na platformi.
Korisni?ka podr?ka ka?e da su isplate obustavljene u SVIM kazinima zbog sumnje na la?ne opklade u kladionicama.
Iznena?en sam opravdanjem jer igram samo slotove i nemam sportsko kla?enje, nula! Za?to obustavljam isplate iz kazina zbog sumnje na prevaru u kla?enju?
Anyone having withdrawal problems in the last few days? I've got more than €2000 hanging over my head. I made my first deposit with a welcome bonus and I have no experience with this platform.
I've had a withdrawal pending for 4 days and according to the support conversation it's going to take even longer. In the description they say that withdrawals are immediate on the platform.
The support says that withdrawals are suspended in ALL the casino due to suspicion of fraudulent bets in sportbooks.
I'm surprised at the justification because I only play slots and have no sports betting, zero! Why suspend withdrawals from the casino on suspicion of betting fraud?
Alguem com problemas de levantamento nos ultimos dias? tenho mais de 2000€ pendurados. Fiz o primeiro depósito com welcome bonus e n?o tenho experiência nesta plataforma.
Tenho um levantamento pendente há 4 dias e pela conversa do suporte ainda vai demorar mais tempo. Na descri??o dizem que os levantamentos s?o imediatos na plataforma.
O suporte diz que os levantamentos est?o suspensos em TODO o casino por suspeita de apostas fraudulentas no sportbooks.
Estou a estranhar a justifica??o porque eu só joguei slots e n?o tenho apostas desportivas, zero!. Porquê suspender os levantamentos do casino por suspeita de fraude em apostas?
Ve? sam na?ao mnogo takvih ljudi kojima ne ispla?uju novac. Ponestalo im je novca. Prevarili su. Prevaranti, ne ispla?uju mi 1145, prvo su rekli da je problem sa provajderom ceo mesec, po?to sam im pisao da sam kontaktirao njihovog provajdera i nisu mi rekli da nemaju problem. Onda je piksel odmah rekao da sumnja na opklade. U kojim ekspresima? Prevaranti
I have already found many such people to whom they do not pay money. They have run out. They have scammed. Fraudsters, They do not pay me 1145, at first they said that the problem is with the provider for a whole month, as I wrote to them that I contacted their provider and they did not tell me that they have no problem. Then immediately pixel said that they suspect bets. In which Expresses? Fraudsters
Zdravo, mo?da mo?emo da pomognemo; samo vas molimo da odgovorite na poslednje pitanje:
?Zdravo, ne znam da li sam dobro razumeo, ali da li ste igrali kazino igre, slotove, stolne igre i tako dalje, a tako?e i sport ili samo sport? To nam je prili?no va?no."
Hello, perhaps we can help; just kindly respond to the last question:
"Hello, I don't know if I've got it right but did you play casino games, slots, table games and so on and also sport or just sport? That's pretty important to us."
Da li je neko imao problema sa isplatom u poslednjih nekoliko dana? Imam vi?e od 2000 evra nad glavom. Uplatio sam svoj prvi depozit sa bonusom dobrodo?lice i nemam iskustva sa ovom platformom.
Ve? 4 dana ?ekam isplatu, a prema razgovoru sa podr?kom, traja?e jo? du?e. U opisu ka?u da su isplate trenutne na platformi.
Korisni?ka podr?ka ka?e da su isplate obustavljene u SVIM kazinima zbog sumnje na la?ne opklade u kladionicama.
Iznena?en sam opravdanjem jer igram samo slotove i nemam sportsko kla?enje, nula! Za?to obustavljam isplate iz kazina zbog sumnje na prevaru u kla?enju?
Anyone having withdrawal problems in the last few days? I've got more than €2000 hanging over my head. I made my first deposit with a welcome bonus and I have no experience with this platform.
I've had a withdrawal pending for 4 days and according to the support conversation it's going to take even longer. In the description they say that withdrawals are immediate on the platform.
The support says that withdrawals are suspended in ALL the casino due to suspicion of fraudulent bets in sportbooks.
I'm surprised at the justification because I only play slots and have no sports betting, zero! Why suspend withdrawals from the casino on suspicion of betting fraud?
Alguem com problemas de levantamento nos ultimos dias? tenho mais de 2000€ pendurados. Fiz o primeiro depósito com welcome bonus e n?o tenho experiência nesta plataforma.
Tenho um levantamento pendente há 4 dias e pela conversa do suporte ainda vai demorar mais tempo. Na descri??o dizem que os levantamentos s?o imediatos na plataforma.
O suporte diz que os levantamentos est?o suspensos em TODO o casino por suspeita de apostas fraudulentas no sportbooks.
Estou a estranhar a justifica??o porque eu só joguei slots e n?o tenho apostas desportivas, zero!. Porquê suspender os levantamentos do casino por suspeita de fraude em apostas?
Zdravo,
Ako smem, koji je razlog kazino naveo kao problem koji vas spre?ava da povu?ete novac?
Zbunjen sam, iskreno. Izgleda da vas je kazino spre?io zato ?to ste se kladili na sport, ?ak niste?
Hello,
if I may, what reason did the casino state as the problem preventing you from withdrawing, please?
I'm perplexed, to be honest. It appears that the casino prevented you because you sports betted, even you did not?
Bolje da svoja pitanja postavite kazinu, a ne nama, reklamiramo prevarante. Koji su ve? mnoge prevarili i nastavljaju da obmanjuju, i nije vam va?no da pitate administratora pixel.gg za?to ima mnogo ?albi na njih, i to ne samo od vas. Prevaranti ?tite prevarante.
You better ask your questions to the casino, not to us, advertise scammers. Who have already deceived many and continue to deceive, and it is not important for you to ask the administrator of pixel.gg why there are many complaints about them, and not only from you. Scammers protect scammers
Ne, nisam se kladio na sport, samo na slotove.
Kazino tvrdi da su sva ispla?ivanja obustavljena zbog sumnje na prevaru u sportskom kla?enju. I ovo se de?ava ve? danima!
Da li to ima ikakvog smisla?
No, I didn't bet on sports, only on slots.
The casino claims that all withdrawals have been suspended due to suspicion of sports betting fraud. And this has been going on for days!
Does that make any sense?
N?o, eu n?o apostei em desporto, unicamente em slots.
O casino é que alega que todos os levantamentos estáo suspensos por suspeita de fraude em apostas desportivas. E isto dura há dias!
Isto faz algum sentido???
?Frenk
? Pre 3 dana
Ova poruka je obrisana
Zdravo,
Hvala vam ?to ste nas kontaktirali. Trenutno imamo ka?njenja sa isplatama zbog niza sumnjivo sli?nih obrazaca dobitaka koji su nedavno otkriveni u na?em odeljku za sportsko kla?enje.
Zbog toga su sva pogo?ena ispla?ivanja trenutno obustavljena dok dalje istra?ujemo situaciju zajedno sa na?im dobavlja?ima. Ru?ni pregled mo?e potrajati nekoliko dana i iskreno se izvinjavamo zbog eventualnih neprijatnosti.
Hvala vam na strpljenju i razumevanju.
Podr?ka za Pixel.gg
JA: nisam koristio kladionice
samo kazino
nema smisla ?ekati
Frenk
? Pre 3 dana
Da, ali isplate su privremeno obustavljene na celoj platformi. Obavesti?u vas ?im budem dobio vi?e informacija o nastavku isplata. Jo? jednom se izvinjavam zbog neprijatnosti.
"Frank
? 3d ago
This message was deleted
Hi,
Thanks for reaching out. At the moment, we’re experiencing delays with withdrawals due to a number of suspiciously similar winning patterns recently detected in our sports betting section.
Because of this, all affected withdrawals are currently on hold while we investigate the situation further together with our providers. The manual review may take a few days, and we truly apologize for the inconvenience this may cause.
Thank you for your patience and understanding.
Pixel.gg Support
ME: i didnt use sportbooks
only casino
those doesnt make sense to stand on hold
Frank
? 3d ago
Yes but the withdrawals are temporarily on hold on the whole platform. I will let you know as soon as I will get more information about resuming of withdrawals. Again sorry for the inconvenience
Bolje da svoja pitanja postavite kazinu, a ne nama, reklamiramo prevarante. Koji su ve? mnoge prevarili i nastavljaju da obmanjuju, i nije vam va?no da pitate administratora pixel.gg za?to ima mnogo ?albi na njih, i to ne samo od vas. Prevaranti ?tite prevarante.
You better ask your questions to the casino, not to us, advertise scammers. Who have already deceived many and continue to deceive, and it is not important for you to ask the administrator of pixel.gg why there are many complaints about them, and not only from you. Scammers protect scammers
Pa, uz du?no po?tovanje, ovo je forum, a ne mesto gde istra?ujemo ?albe u ljubaznoj saradnji sa igra?ima. Razumem da ste ljuti, ali poku?ajte da to kontroli?ete, molim vas.
Koliko ja vidim, nikada se nisi zvani?no ?alio, niti si podneo dokaze; umesto toga, samo si uvredljiv. Vidim da ti takav pristup ne?e pomo?i da ovde bilo ?ta postigne?.
Da li ste spremni da izazovete kazino (ne kladionicu)? U?inite to ovde: http://www.kpvfaw.com/complaints/create ??
Moje kolege ?e ti rado pomo?i kada se bude? pona?ao kao odrasla osoba.
Well, with all due respect, this is a forum, not a place where we investigate complaints in kind cooperation with players. I understand you are angry but try to manage that, please.
You have never complained officially, as far as I can see, and also never placed proofs; instead, you are just abusive. I can tell such an approach won't help you achieve anything here.
Are you ready to challenge the casino (not sportsbook)? Kindly do so here: http://www.kpvfaw.com/complaints/create ??
My colleagues will gladly help once you behave like a grown person.
?Frenk
? Pre 3 dana
Ova poruka je obrisana
Zdravo,
Hvala vam ?to ste nas kontaktirali. Trenutno imamo ka?njenja sa isplatama zbog niza sumnjivo sli?nih obrazaca dobitaka koji su nedavno otkriveni u na?em odeljku za sportsko kla?enje.
Zbog toga su sva pogo?ena ispla?ivanja trenutno obustavljena dok dalje istra?ujemo situaciju zajedno sa na?im dobavlja?ima. Ru?ni pregled mo?e potrajati nekoliko dana i iskreno se izvinjavamo zbog eventualnih neprijatnosti.
Hvala vam na strpljenju i razumevanju.
Podr?ka za Pixel.gg
JA: nisam koristio kladionice
samo kazino
nema smisla ?ekati
Frenk
? Pre 3 dana
Da, ali isplate su privremeno obustavljene na celoj platformi. Obavesti?u vas ?im budem dobio vi?e informacija o nastavku isplata. Jo? jednom se izvinjavam zbog neprijatnosti.
"Frank
? 3d ago
This message was deleted
Hi,
Thanks for reaching out. At the moment, we’re experiencing delays with withdrawals due to a number of suspiciously similar winning patterns recently detected in our sports betting section.
Because of this, all affected withdrawals are currently on hold while we investigate the situation further together with our providers. The manual review may take a few days, and we truly apologize for the inconvenience this may cause.
Thank you for your patience and understanding.
Pixel.gg Support
ME: i didnt use sportbooks
only casino
those doesnt make sense to stand on hold
Frank
? 3d ago
Yes but the withdrawals are temporarily on hold on the whole platform. I will let you know as soon as I will get more information about resuming of withdrawals. Again sorry for the inconvenience
Te?ko je poverovati da je tim za podr?ku napravio iskrenu gre?ku, posebno zato ?to ste to jasno saop?tili. Voleo bih da znam ?ta ?e kazino re?i sutra...
Da li biste eventualno razmotrili podno?enje ?albe protiv kazina? Tehni?ki problemi mogu se javiti na bilo kojoj platformi, ali smatram da su trenutne okolnosti jednostavno neobi?ne.
Kako ja to vidim, pravi pogled ne?e ?koditi.
It is hard to believe that the support team made an honest mistake, especially since you communicated that quite clearly. I wish I knew what the casino is going to say tomorrow...
Would you eventually consider submitting a complaint against the casino? Technical difficulties can occur on any platform, but I find the current circumstances just unusual.
The way I see it, a proper look won't hurt.
Zdravo, Radka
Hvala vam na podr?ci!
Tokom dana?njeg dana, podr?ka je pomenula da bi moja isplata mogla biti izvr?ena. Da?u mu dan danas i dan sutra. ?ak i ako do?e do ka?njenja, ako isplate, da?u kazinu prednost.
Nakon toga, ako moje isplate nisu izvr?ene (zapravo ih ima 3, za ukupno 2129 ameri?kih dolara), podne?u ?albu i braniti svoja prava gde god je potrebno.
Hi Radka
Thank you for your support!
During the day today, support mentioned that my withdrawal could be executed. I'll give it a day today and a day tomorrow. Even if there is a delay, if they do pay, I will give the Casino the benefit of the doubt.
After that, if my withdrawals have not been made (there are actually 3 of them, for a total of 2129 USD), I will file a complaint and defend my rights wherever necessary.
Olá Radka
Obrigado pelo apoio!
Durante o dia hoje, o suporte mencionou que o meu levantamento poderia ser executado. Vou dar o dia de hoje e o dia de amanh?. Ainda que exista demora, se de facto pagarem, darei o beneficio da duvida ao Casino.
Depois disso, caso os meus levantamentos n?o tenham sido realizados (s?o 3 na verdade, no total de 2129 USD), irei efetuar reclama??o e defender os meus direitos onde for necessário.
Obavezno nas obavestite kad god imate bilo kakve novosti o situaciji, a mi ?emo biti spremni da interveni?emo ako bude potrebno.
Surely let us know whenever you have any updates about the situation, and we'll be ready to step in if needed.
Odli?no ?to si dobio/la.
Sada treba sa?ekati ostatak. Nadam se da ne?e dugo trajati. Je l' tako?
Obave?tavajte nas, naravno.
Great that you got it.
Now to wait for the rest. Hopefully, it won't take long. Right?
Keep us informed, of course.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, pobolj?anje iskustva igra?a i po?ten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisklju?enja, koji ?e omogu?iti ranjivim igra?ima da blokiraju pristup svim mogu?nostima online kockanja.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
[email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: [email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Uskoro ?ete biti preusmereni na stranicu kazina. Molimo sa?ekajte. Ako koristite softver za blokiranje oglasa, proverite pode?avanja.