Hi, i made a withdrawal of €5000. I have waited 4 days where they have now emailed me to ask  me to split it into to withdrawals of €2500. It may be a delaying tactic as I now have to wait another time before it is looke  at.  Will I ever get paid out? All my  documents have been verified, no bonus or free spins, I have not exceeded the 30% betting rule either. 

Dear Stuart,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand, what the issue might be. Was this your first withdrawal request? Which payment method did you opt for? Have you canceled your initial request and placed a new one? Since the casino requested the payment being split into two instalments to speed up the process, I would like to wait for the first successful withdrawal to reach you, to see how long it takes. I hope we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Stuart,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.