The player from Greece experienced delays with his withdrawals, having requested three separate withdrawals of 500€ each over the past 14 days, but only 500€ remained in his account. He was repeatedly told by customer support that everything was okay, yet he still awaited his funds. After communication with the Complaints Team, it was confirmed that his first withdrawal had been completed, followed by the completion of the remaining two withdrawals. The issue was then marked as resolved.
SupaBet Casino - Player’s withdrawal has been delayed.
Amount: €2,000
SupaBet Casino
Safety Index:HighSafety Index
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8.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
3 months ago
Hi i make the first withdraw before 14 days 500€ and after 1 day i make the second 500€ and after 500€ now i have in my account 500€ and 1500€euro from 22/3 .at chat say me every time ita everything ok and we don't need certification just wait.. how long its 14 days.
Public
PR Assistant
Public
3 months ago
Hello manolismix09,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SupaBet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if it's your first ever withdrawal from the casino?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
3 months ago
Translation
It is my first withdrawal from this casino. The money was real. Today I spoke to the casino and requested my withdrawal and .they told me to be patient and how will I get my money
Automatic translation:
Public
PR Assistant
Public
2 months ago
Thank you manolismix09 for all the information provided. I will now forward your complaint to my colleague Martina ([email protected]) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
2 months ago
Translation
They asked me for verification 4 days ago, I sent all the files they asked for, 3 of them that day, they asked for my card constantly and I sent it every day. Finally they accepted it, now it gives me a symbol without asking for any file and I asked in the chat and they have told me twice that they want a month's transaction history.. I have sent it to them and told them I can't understand why they are delaying so many days, today is day 22, so much nonsense
Automatic translation:
Public
Public
2 months ago
Translation
All I have to say is that these companies tire the customer out too much when they intentionally delay the withdrawal. If I knew they were taking all these days to deposit your winnings, I would never deposit a single euro and they keep fooling you with the certification for almost a week and who knows how many more days.
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Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Dear manolismix09,
My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite SupaBet Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
Public
Casino representative
Public
2 months ago
Dear all
Thank you for your patience.
We apologize for the inconvenience this has caused you. Kindly be informed that we are checking with relevant department regarding your delayed withdrawals to be processed as soon as possible.
Best Regards
SupaBet Team
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Thank you SupaBet Casino Team for response.
Please keep us all informed.
Public
Public
2 months ago
Translation
Good morning, today my first withdrawal was completed, I'm still waiting for the other two, which are also 21 days.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Wonderful!
The things are moving! Please keep me informed and I will keep this complaint opened until the rest 2 withdrawals will be completed.
Public
Casino representative
Public
2 months ago
Dear manolismix09
Kindly be informed that your withdrawals are complete and paid out on our side.
Best Regards
Supabet Team
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Casino Analyst & Complaint Specialist
Public
2 months ago
Dear manolismix09,
I am so glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Martina Bennett
www.kpvfaw.com
