The player from Austria reports that Suprabets.com abruptly shut down without notice, resulting in the loss of his €1,400 balance, which he deposited and won. The casino refused to process his withdrawal, leading him to believe it is a scam, prompting him to report the issue to various authorities.
Suprabets Casino - Player’s account has been closed without notice.
Suprabets Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Suprabets Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
6d 18h 20m 43s
Case summary
5 hours ago
Public
Novice
Public
23 hours ago
Suprabets.com suddenly shut down their website without any prior notice and stole my money. I had a balance of €1,400 which I deposited and fairly won. They refused to process my withdrawal and closed the platform completely.
This is a clear scam. The company behind it is LuxGame Ltd, allegedly licensed in Comoros, but in reality they have disappeared and left many customers with huge losses.
I have reported this fraud to the police, European authorities, and consumer protection organizations. I strongly recommend that everyone stay away from this site and any related brands.
If you have also been a victim, please file official complaints and share your experience publicly so these scammers can be held accountable.
Public
Complaint Specialist
Public
7 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
When was the last time you successfully logged into your casino account?
Have you received any emails from the casino informing you of their closure?
Has the casino informed you that you would not receive your winnings, and that your entire balance would be confiscated?
Did you pass the full KYC verification?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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