Zdravo,
Hvala vam puno ?to ste podneli ovu ?albu. ?ao mi je zbog problema koji imate. Dozvolite mi da vam postavim nekoliko pitanja kako bismo razjasnili va?u situaciju.
Kada ste se poslednji put uspe?no prijavili na svoj kazino nalog?
Da li ste dobili imejlove od kazina u kojima vas obave?tavaju o njihovom zatvaranju?
Da li vas je kazino obavestio da ne?ete dobiti svoj dobitak i da ?e vam biti konfiskovan ceo saldo?
Da li ste pro?li potpunu KYC verifikaciju?
Da li ste ranije uspe?no ispla?ivali novac iz ovog kazina?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav
Veronika
Va?no obave?tenje: www.kpvfaw.com vas nikada ne?e tra?iti da vr?ite pla?anja ili da vam odobri pristup va?im nalozima kako bi zavr?io KYC u va?e ime. Ako neko tvrdi da je iz www.kpvfaw.com-a i zatra?i takve informacije, ne delite ni?ta sa njim.
Sva komunikacija sa na?e strane ?e se odvijati putem ove zvani?ne teme za ?albe ili zvani?nih imejl adresa koje ste naveli u va?em slu?aju. Molimo vas da uvek proverite domen bilo koje imejl poruke koju primite i potvrdite da ona zaista dolazi od nas. To mo?ete potvrditi klikom na profil va?eg re?ava?a ?albi.
Ako primetite ne?to sumnjivo, ne oklevajte da nas direktno kontaktirate.
Hvala vam na strpljenju i ?uvajte se.
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
When was the last time you successfully logged into your casino account?
Have you received any emails from the casino informing you of their closure?
Has the casino informed you that you would not receive your winnings, and that your entire balance would be confiscated?
Did you pass the full KYC verification?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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