Hej,
Tack s? mycket f?r att du skickade in detta klagom?l. Jag beklagar att du upplever problemet. L?t mig st?lla n?gra fr?gor f?r att klarg?ra din situation.
N?r loggade du senast in p? ditt casinokonto?
Har du f?tt n?gra mejl fr?n casinot som informerar dig om att de st?nger?
Har casinot informerat dig om att du inte kommer att f? dina vinster och att hela ditt saldo kommer att konfiskeras?
Klarade du hela KYC-verifieringen?
Har du gjort n?gra lyckade uttag fr?n det h?r casinot tidigare?
Jag hoppas att vi kan hj?lpa dig att l?sa detta problem s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar
Veronika
Viktigt meddelande: www.kpvfaw.com kommer aldrig att be dig att g?ra betalningar eller ge ?tkomst till dina konton f?r att slutf?ra KYC ?t dig. Om n?gon p?st?r sig vara fr?n www.kpvfaw.com och beg?r s?dan information, dela inte n?got med dem.
All kommunikation fr?n oss kommer att ske via denna officiella klagom?lstr?d eller de officiella e-postadresser som angetts i ditt ?rende. Kontrollera alltid dom?nen f?r alla e-postmeddelanden du f?r och verifiera att de verkligen kommer fr?n oss. Du kan bekr?fta detta genom att klicka p? din klagom?lsl?sares profil.
Om du m?rker n?got misst?nkt, tveka inte att kontakta oss direkt.
Tack f?r ert t?lamod, och var f?rsiktiga.
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
When was the last time you successfully logged into your casino account?
Have you received any emails from the casino informing you of their closure?
Has the casino informed you that you would not receive your winnings, and that your entire balance would be confiscated?
Did you pass the full KYC verification?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Automatiskt ?versatt: