2 m?nader sedan
Om du vill diskutera n?got relaterat till AztecParadise Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
AztecParadise Casino – generell diskussion
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Head of Community & Social Media
Social Media & Community Specialist
2 m?nader sedan
will be deleted
2 m?nader sedan
did https://aztecparadise.com ever get reviewed. I asked to be self excluded months ago, but this has not happened. Proper dodgy casino, as they wanted me to scan documents as they would not accept digital copies of proof of address.
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Social Media & Community Specialist
2 m?nader sedan
Hey! ??
Locked and loaded - can you access the review?
http://www.kpvfaw.com/aztecparadise-casino-review#tab=js-tab-reputation
There is no UKGC license, so you might not be able to access it without an active VPN. Speaking about the digital copies, well, it sounds weird. Did you manage to pass it anyway?
2 m?nader sedan
My bad i don't know why i didn't find it. It didn't have the licence crest at the bottom when i first started playing.
No they just kept declining my docs
?ndrad
Social Media & Community Specialist
2 m?nader sedan
Don't worry, our highly customized website displays different casino lists depending on the player's country of access. I sometimes have to test the specific settings to have some idea of what casio one can see from each country.
Well, I'm sorry to see this one is giving you a difficult time. Does this mean that the scans you mentioned have not been accepted, even though they don't support original digital copies?
Could you provide another document to complete the verification process? I would expect an alternative at least. In the "worst-case" scenario — a verification call.
2 m?nader sedan
I have given them everthing I can provide. I just havent printed anything off to be scanned and sent. Even if I did all that, they will probably ask for it to be faxed over. I have given up on that site anyway and I am still waiting for them to close my account.
From my experiences of playing at casinos, that was a bad one. When I did play there, they didn't have the clickable crest at the bottom to confirm the licence. So since that was added things might be fine. I remember them providing an incorrect email address on their wesite, but it go updated eventually.
Social Media & Community Specialist
2 m?nader sedan
That is a really tiresome experience, so I respect your patience. I was going to make a complaint suggestion, but sometimes it is best to forget. Feel free to complain if you decide to change your mind while you still have active balance there!
Occasionally, when self-exclusion gets involved, the account first needs to be fully verified, yet I see no point in leaving the account open just because their KYC is madness...
2 m?nader sedan
yeah just trying to forget, but that thought is always there. They also intice me with free bonus money to play with. I do and then try and forget again.
Social Media & Community Specialist
2 m?nader sedan
You are right; players have always occasionally reported being spammed with promotions despite closed accounts, which has, in my opinion, always been a problem; however, operators just try to lure them back. However, when compared to the situation faced by a struggling player, I often feel that the operators' concern is insufficient.
So far, I think no one has come up with a working solution that the player can apply without the casino's involvement. Email addresses, contacts, or numbers often change, so one can only block such messages upon receiving them... It sucks.
1 m?nad sedan
I think you need to update this casino information. It does accept players from the U.K, as this is where I am from.
Community & Complaints Administrator
1 m?nad sedan
Do they really? Have you registered all okay?
I will inform our data team to check it out then.
1 m?nad sedan
Yeah, no issues when signing up. A lot of issues after playing there tho. I have a complaint ongoing as they won't close my account.
Community & Complaints Administrator
1 m?nad sedan
I can see in your complaint that the casino is unresponsive to us, and that is not a good sign for a fresh casino at all.
Unfortunately, if they won't communicate with us, there won't be much to do from our side, except that their rating will go down, of course.
Please stay strong and try to think of something else, even though it is not easy. ??
1 m?nad sedan
I know, which is disspointing for them really. But the crazy verfication process itself is worth giving them a bad rating.
Community & Complaints Administrator
1 m?nad sedan
Feel free to write your user review about the experience there, of course. For now you just need to wait for the complaint to be closed, though, because our system will not allow us to publish the review earlier, you know.
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1 m?nad sedan
I deposited with LTC and played at the casino. I have a cash balance of 100 which I would like to withdraw. The only option is BTC and i have tried 3 addresses and the system says that they are all invalid. I have been on chat for 2 hours and they have no solutions. I think that they are a scam.
4 veckor sedan
What exactly did they tell you in the live chat?
Maybe contacting the support by email would be better, or even the financial department if possible.
Have you tried that?
3 veckor sedan
Yes....many times. Chat say wait and then vanish for hours and then say they have no solution
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