2 ?r sedan
Om du vill diskutera n?got relaterat till BitKingz Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
BitKingz Casino – generell diskussion
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Head of Community & Social Media
2 ?r sedan
Jag kan inte f? bonusen
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hello,
I guess you should ask the casino what is causing this problem. Which bonus you tried to take, please? Kindly mind that if you are interested to take any bonus listed on our side, you have to take it properly, by clicking/taping "get bonus" in the bonus tab - for example.
Let me now what you learn from the casino, please. ??
1 ?r sedan
1 ?r sedan
This is already an exaggeration (:
It's time to leave Dama N.V. forever.
Forum and Reviews Administrator
1 ?r sedan
I think when things don't go well, it's probably best to take a break. It's gambling, so that's the risk every player takes when playing in a casino. But I understand that just losing is probably quite frustrating.
Anyway, I hope that similar misfortune doesn't stick to you and fortune will smile on you. ??
1 ?r sedan
The deposit was small, followed by several very high winnings, until at some point pragmatic play disabled the winning algorithms for my account. In 13 minutes the casino recovered the entire loss.
This is how it works nowadays... We will let you win, but only for a moment. (:
BONUS BUYS COST: 2700 PLN
RETURN: 954,87 PLN
Forum and Reviews Administrator
1 ?r sedan
I would probably stop playing and quit if I won more. I think you have similar cases quite often, but you can't win in a casino all the time, especially when the casino always has a long run advantage over the player. I think we have discussed this several times. ??
1 ?r sedan
Hej, jag vann €2000 p? Bitkingz och ville verifiera mitt konto. Men verifieringen misslyckas hela tiden eftersom de ber om ett dokument i chatten som jag inte k?nner till. N?mligen ett kontoutdrag med namnet p? casinot p?. Detta ?r sv?rt eftersom jag satte in via paysafecard och paysafecard k?per krypto via utorg f?r att s?tta in d?r. Jag ber om hj?lp
Automatiskt ?versatt:
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Community & Complaints Administrator
1 ?r sedan
Hello. Have you explained to the support of the casino that you actually used the Paysafecard to deposit and did not deposit from your bank account? Try to contact them by email and they should give you an alternative to provide some different document to prove your deposit. Please let us know if you have any news about this.
1 ?r sedan
Jag har redan skrivit till support flera g?nger, de ber mig att ge en sk?rmdump av Paysafe, men detta avvisas alltid. Min f?rklaring att det ?r om?jligt att tillhandah?lla ett kontoutdrag ignoreras.
Automatiskt ?versatt:
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Community & Complaints Administrator
1 ?r sedan
Try to ask them in which format should the screenshot be. Many times the reason for rejecting documents is, that they are in wrong format. Have they explained that to you , by any chance? Do you know which format should be used? Let us know, please.
11 m?nader sedan
Jag spelade p? Bitkingz och vann 150 euro. N?r jag ville ta tillbaka det, avvisades mitt uttag 2 timmar senare. Jag skrev till supporten och de f?rklarade f?r mig direkt varf?r, det var f?r att jag var tvungen att verifiera mina bankuppgifter. Jag spelade lite mer den kv?llen och vann ?nnu mer. Jag beg?rde sedan ett uttag p? 500 euro samma kv?ll och pengarna fanns p? mitt konto p? bara n?gra timmar. S? jag tycker att casinot ?r bra och supporten kunde l?sa mitt problem v?ldigt snabbt.
Automatiskt ?versatt:
11 m?nader sedan
This is nice to hear. So, were you able to provide the document they asked for that quickly? Really great!
It is really important when support can solve issues or requests quickly and well. Right?
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8 m?nader sedan
I asked for a lifetime ban on my account, making it clear that I am addicted to gambling, and they allowed me to play again to lose my funds. Can you tell me if you will do anything about this aspect? They do not adhere to the principles of safe gaming policy and should be severely punished by the body that issued their license. I ask for casino guru to intervene in this matter. I asked for a transcript of all chat conversations to confirm my words, which they have access to - they refused to send it to me.
Forum and Reviews Administrator
8 m?nader sedan
Hey, when did you request a ban on your account? Is there a reason why the casino didn't close it? Did you mention to them that you are a gambling addict or not? If you did and the casino still did nothing, then I think it's not right on their part and if you file a complaint, our team will deal with it further.
So please let me know the answers to my questions.
8 m?nader sedan
I found these messages from bitkingz in my email. I think this is enough evidence of how this casino don't adheres to the principles of responsible gaming. Can I claim a refund of the funds I lost since they reopened my account, which was effectively closed for life? They allowed me to reopen it at my request so I could continue playing and losing my hard-earned money. Unfortunately, this is due to the continued lack of control over the game. It's a bit sad, but unfortunately true.
?ndrad
8 m?nader sedan
??
Free gift after losing deposits, upon reopening an account that was already closed for life.
?ndrad
Forum and Reviews Administrator
8 m?nader sedan
I won't promise if you will get a refund, but I would definitely file a complaint if I were you because this shouldn't happen if you have a closed lifetime account.
Our team will try to help you and we'll see where this goes.
Definitely keep me posted on how it goes and if you've managed to resolve it.
I'll be waiting.
8 m?nader sedan
Answer to my demands. But wait.. they probably don't understand that they opened an account that was permanently closed again. My screenshots with email dates only confirm this. Should I file a complaint and will you help me wipe the mocking smile off their face of this casino?
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