The player has difficulties with withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
SYNOT TIP Casino SK - Player cannot withdraw his winnings.
Amount: €400
SYNOT TIP Casino SK
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.7
SYNOT TIP Casino SK has a Safety Index of 9.7, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Patrik
Unregistered user
Public
5 years ago
Translation
Good evening, I can't pick up the amount won. I deposited € 300 there, which I lost and I got a € 15 bonus from which I dialed € 400, how do I choose them? I can not do that
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Translation
Dear Patrik,
Thank you for submitting your complaint. I am sorry for your negative experience. I wonder if you tried to contact the casino by phone or through Online Support? The casino can be contacted in this way from 8:00 to 00:00, the telephone number is 0800 198 198 .
I also checked the selection section ( https://www.synottip.sk/ContentManagementData/VOP.pdf ) and found that there is a possibility of personal selection at the company's headquarters. Wouldn't you consider using this option as well?
I'm looking forward to your reply.
Kristina
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Patrik,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
