Good evening, I can't pick up the amount won. I deposited € 300 there, which I lost and I got a € 15 bonus from which I dialed € 400, how do I choose them? I can not do that

Dobry ve?er, nejde mi vybrat vyhrata ?iastka. Vlo?il som tam 300 €, ktore som prehral a dostal som bonus 15 € z ktoreho som vytocil 400€ ako si ich vyberiem? Nejde mi to

Dear Patrik,

Thank you for submitting your complaint. I am sorry for your negative experience. I wonder if you tried to contact the casino by phone or through Online Support? The casino can be contacted in this way from 8:00 to 00:00, the telephone number is 0800 198 198 .

I also checked the selection section ( https://www.synottip.sk/ContentManagementData/VOP.pdf ) and found that there is a possibility of personal selection at the company's headquarters. Wouldn't you consider using this option as well?

I'm looking forward to your reply.

Kristina

Mily Patrik,

?akujeme vám za odoslanie s?a?nosti. Mrzí ma Va?a negatívna skúsenos?. Zaujímalo by ma, ?i ste skúsili kontaktova? kasíno telefonicky alebo cez Online podporu? Kasíno je takto mo?né kontaktova? od 8:00 - 00:00, telefónne ?íslo je 0800 198 198.

Tie? som skontrolovala sekciu vyberov (https://www.synottip.sk/ContentManagementData/VOP.pdf) a zistila som, ?e je k dispozícii mo?nos? osobného vyberu v sídle spolo?nosti. Nezvá?ili by ste vyu?i? aj túto mo?nos??

Te?ím sa na va?u odpove?.

Kristína

Dear Patrik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.