The player from Germany had requested a withdrawal two weeks ago, but it remained unprocessed despite the casino's policy stating that withdrawals should be completed within three days. He received repetitive responses about the status and questioned the validity of the casino's license. The issue was resolved when the player confirmed that the payment had arrived after ongoing communication with the casino and the Complaints Team. The complaint was marked as 'resolved' in the system.
Tiki Casino - Player’s withdrawal is delayed.
Amount: €1,000
Tiki Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Tiki Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
Hello dear Casino Guru Team,
According to the casino's terms and conditions, a withdrawal is processed within 3 days.
Now 15 days have passed and I keep getting the same answer.
It has been passed on to the finance department or it is in the final stages and so on.
And in addition the casino claims to have a license, see screenshot they do not.
I hope you have contact with this casino so I can get my money and conclude a contract with the provider.
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Public
Complaint Specialist
Public
3 months ago
Dear Luckyboy91x,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Tiki Casino.
Our data team will check the license status of the casino independently and will make changes to our review of the casino if necessary.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 months ago
Translation
Hello Tomas, I haven't had a payout there yet.
According to support, a KYC isn't required. And I can't upload any documents either.
Today I received several responses from support saying that the payout is in the final phase.
Unfortunately, nothing is happening yet.
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Public
Public
3 months ago
Translation
Still no news. My payment is in the final stages.
The final phase seems to have no end
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Public
Complaint Specialist
Public
3 months ago
Thank you very much, Luckyboy91x, for providing the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Casino Analyst & Complaint Specialist
Public
3 months ago
Dear Luckyboy91x,
My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Tiki Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
Sensitive attachment
Sensitive attachment
3 months ago
Translation
Unchanged.
I'm also trying to solve the problem via email and live chat, but no luck.
It's all just copy and paste.
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Public
Public
3 months ago
Translation
Case can be closed.
Payment arrived today.
Thank you
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Public
Casino Analyst & Complaint Specialist
Public
3 months ago
Dear Luckyboy91x,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Jana
www.kpvfaw.com
