After a small deposit and a very big win ( 2 times max win) Tip Top does not want to pay me as I was told that I have violated their Terms as I am from the Netherlands. However I could create an account and deposit money without any delay, warnings or whatsoever. This means that this could be seen as an implicit invitation to play. This contradicts their terms and may be considered a misleading practice under consumer law. This is totally unfair! So as a Dutch citizen you can create an account and you can deposit. However when you are winning they tell you - sorry but we don't want to pay you according to our Terms. But do they contact all the Dutch players who lost their money to give them back their deposits as they also violated the Terms of the casino?? I guess not... So in my opinion this is a scam and this casino should be banned! I will contact the KSA and take futher actions. But please be aware of Tip Tip Casinos!

Dear Kooltuinstrijder,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to help clarify your situation:

• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Did you fill out your player profile correctly, including your address and country of residence?
• Was your account blocked only after you requested the withdrawal of your winnings and submitted your identity documents to the casino?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Veronika,

Thanks for your assistance in this matter. I am also in contact with Tomas but this was by email only.

No VPN or IP masking was involved. Just using my phone.

My address was filled in correctly. I even contacted Tip Top as I forgot to mention that I am a male. I could not change that so they did. And above this required field your can find - land The Netherlands. So they could notice this right away. But no comment on that.

My account was not blocked. Even now I can access the platform or website.

My first max win was after my deposit and there was still bonus money into my account. I cancelled this bonus money and played along. My second max win was without any bonus money. So this could not be the issue.

Please be aware that the even mention on their site (FAQ) that players from the Netherlands are welcome to play and that they have a license at the KSA. Quote "Are online casino's legal in the Netherlands? Answer : Yes, online casino's are legal in the Netherlands, provided they are licensed by the Dutch Gaming Autority (KSA) which Tip Top Casino COMPLIES WITH.

Regards,

Henk

As per today my account at Tip Top Casino has been blocked. They offered me to give me back my original deposits which I refused. I asked them why they mention in their FAQ that the players from the Netherlands are welcome to play! No comment...

Thank you very much, Kooltuinstrijder, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Kooltuinstrijder!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Tip-Top Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Dear Pavel,

The official response to this case has been sent to your email.

Please feel free to ask if you require any further information regarding this matter from our end.

All the best,

Tip-Top Casino Representative