Hello! I registered at the casino, played for a couple of days, made deposits and won a little. I put money on withdrawal, after which I can’t log into my account and the money wasn’t withdrawn, support doesn’t respond.

Dear henkelvinzenz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I played different games, they didn't ask for verification, I can't log into my account at all, the password can be changed but I can't log in with the new password, support doesn't respond

Thank you for your reply, henkelvinzenz. When was the last time you tried to contact the casino? Still no reply? If there is any relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here. Thank you in advance.

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Thank you very much, henkelvinzenz, for your cooperation. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear henkelvinzenz,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Toshi Bet Casino to join the conversation.

Dear Toshi Bet Casino,

Can you please provide us with clarification on why the player's withdrawal has not been processed, and they cannot access their accounts? If this action was taken based on a possible rule violation, kindly provide me with any evidence of this at [email protected]

My account was unblocked and I withdrew money! Thank you

Dear henkelvinzenz,

Thank you for your confirmation. I am glad that our involvement played a role in resolving the situation.

We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Centre. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru