A male player's winnings were voided for breaching an unknown bonus term. The casino had not responded to the complaint, which was closed as "unresolved." Attempts to communicate with the casino multiple times yielded no cooperation. The player's account was closed due to alleged bonus abuse, which the player disputed, stating that no wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue was resolved successfully by our team, and the complaint was marked as 'resolved' in our system.
Vave Casino - The player's winnings were voided.
Amount: $3,570
Vave Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Vave Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
