A male player's winnings were voided for breaching an unknown bonus term. The casino had not responded to the complaint, which was closed as "unresolved." Attempts to communicate with the casino multiple times yielded no cooperation. The player's account was closed due to alleged bonus abuse, which the player disputed, stating that no wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue was resolved successfully by our team, and the complaint was marked as 'resolved' in our system.
En manlig spelares vinster ogiltigf?rklarades p? grund av brott mot ett ok?nt bonusvillkor. Kasinot hade inte svarat p? klagom?let, som st?ngdes som "ol?st". F?rs?k att kommunicera med kasinot flera g?nger gav inget samarbete. Spelarens konto st?ngdes p? grund av p?st?tt bonusmissbruk, vilket spelaren bestred och uppgav att inget felaktigt agerande hade beg?tts. Klagom?let markerades som ol?st eftersom kasinot inte svarade p? klagom?lstr?den och inte hade l?mnat tillr?ckliga bevis. Problemet l?stes framg?ngsrikt av v?rt team och klagom?let markerades som "l?st" i v?rt system.
Automatiskt ?versatt:
