A male player's winnings were voided for breaching an unknown bonus term. The casino had not responded to the complaint, which was closed as "unresolved." Attempts to communicate with the casino multiple times yielded no cooperation. The player's account was closed due to alleged bonus abuse, which the player disputed, stating that no wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue was resolved successfully by our team, and the complaint was marked as 'resolved' in our system.
Dobici jednog mu?kog igra?a su poni?teni zbog kr?enja nepoznatog uslova bonusa. Kazino nije odgovorio na ?albu, koja je zatvorena kao ?nere?ena“. Vi?estruki poku?aji komunikacije sa kazinom nisu dali rezultate. Igra?ev nalog je zatvoren zbog navodne zloupotrebe bonusa, ?to je igra? osporio, navode?i da nije do?lo do nikakvog nezakonitog postupanja. ?alba je ozna?ena kao nere?ena jer kazino nije odgovorio na diskusiju o ?albama i nije pru?io dovoljno dokaza. Na? tim je uspe?no re?io problem, a ?alba je ozna?ena kao ?re?ena“ u na?em sistemu.
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