The player from Germany reported a problem with his €42 deposit at Vulkan Vegas, which was immediately debited but had not appeared in his gaming account. Support had given vague responses, leading him to suspect he may have been scammed. The issue was resolved after the player informed support about the complaint, resulting in the funds being credited to his account. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for the player's cooperation.
Vulkan Vegas Casino - Player’s deposit is delayed.
Amount: €42
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Good morning Casino Guru Team,
First of all, I am aware that the amount in dispute is not on a par with the others and is perhaps even laughable, but for me personally it is a matter of principle! I made a deposit of €42 on June 2nd, 2025 at around 5:20 p.m.! This amount comes about because I set a certain budget each month and the rest was for that! In any case, I made my deposit at Vulkan Vegas and after a few minutes I noticed that no money had arrived in my account! I have never experienced anything like this before and checked my account again and of course the money was debited immediately but not a cent appeared in my gaming account. After a long wait in support I was told it could "take a few minutes to 24 hours". That is a very sobering statement and since I have read a few experiences since then I don't know if it is just a scam and my money is now gone or if it will end up in my gaming account at some point. Support doesn't really care, and it feels like they didn't even bother to address my issue. Instead, they fobbed me off with a simple, "it might take a while." I don't know if there's anything I can really do about it, so I'm turning to you with my concerns!
Automatic translation:
Public
Head of Complaint Resolution Center
Public
1 month ago
Dear RealUgur90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to [email protected].
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 month ago
Translation
Good morning, your response was really quick, thank you very much! After several inquiries, the money was allocated and credited to my account! I don't know if it helped that I "accidentally told support that I had reported it," but surprisingly, it was expedited! This has already resolved my issue, and thank you very much anyway. I'm sure mentioning the complaint had an impact on the whole thing. You guys must be a scary thing for the casinos. ??
Automatic translation:
Public
Head of Complaint Resolution Center
Public
1 month ago
Dear RealUgur90,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
www.kpvfaw.com
