I won 5000, fair and square. First of all , I had to go through hell for two weeks for my documents to be verified and when they finally had no more excuses to deny their legitimacy, they approved them. After I got the thumbs up for approval, I noticed 100 in my account. I then contacted customer support, who told me that I had breached the deposit bonus, which I didnt and cancelled my win of 5000 and returned 100 to my account. I will never play online again. First Raging Bull and now these people.

Dear Anthony,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been given any explanation from the casino which exact rule has been breached and why your winnings have been confiscated? If there’s any relevant communication, please forward it together with your bonus history to [email protected]. Finally, could you please specify which exact bonus you have redeemed and played? I would like to check terms and conditions.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Anthony,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.