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HomeComplaintsWelle Casino - Player’s account has been closed and funds confiscated.

Welle Casino - Player’s account has been closed and funds confiscated.

Welle Casino
Safety Index:High
Submitted: 31 May 2025
Opened Current status

Waiting for Casino Guru to reply

2d 9h 20m 41s

Case summary

5 days ago

The player from Portugal requested to close his account at Welle Casino but was instead blocked, losing a balance of 90 Euros. He contacted the casino for clarification but received no answers regarding his funds.

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1 month ago
Translation

Opening an account at Welle Casino believing it to be a serious casino. But in fact they are a bunch of scammers. I asked for my account to be closed and they just blocked it, i.e. they lied I had a balance of 90 Euros which was not returned and when I contacted them they didn't answer what I asked and didn't return the money. Change scam!

Automatic translation:
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1 month ago

Dear fevas1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Welle Casino.

To better assist you and understand the situation, could you please clarify the following details:

  • What specific reasons did you provide for wanting to close your account?
  • Have you received any responses from the casino after your account was blocked?
  • Do I understand correctly that you had €90 in your casino account before it was closed?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Private
Private
1 month ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
Private
1 month ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 month ago

Thank you very much for your reply, fevas1. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.


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3 weeks ago
Translation

I've already sent

Automatic translation:
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2 weeks ago

Thank you very much, fevas1, for your cooperation. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

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1 week ago

Hello, fevas1,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

In the meantime, can you please clarify how you imagine further proceeding with paying the confiscated winnings if you did not pass the KYC, which is mandatory for withdrawing anything in most online casinos?

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.


Dear Casino Representative,

Could you please explain the user's situation in more detail?

If needed, feel free to send the necessary details and supporting evidence to my email address ([email protected]).

Thank you.

Waiting for approval
Waiting for approval
1 week ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
5 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
5 days ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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