Opening an account at Welle Casino believing it to be a serious casino. But in fact they are a bunch of scammers. I asked for my account to be closed and they just blocked it, i.e. they lied I had a balance of 90 Euros which was not returned and when I contacted them they didn't answer what I asked and didn't return the money. Change scam!

Abrir uma conta na Welle Cassino acreditando ser um casino sério. Mas na verdade s?o um bando de golpista. Solicitei o encerramento da minha conta e eles apenas fizeram o bloqueio ou seja mentiram eu tinha um saldo de 90 Euros que n?o foi devolvido e quando eu entro em contato eles n?o respondem o que eu perguntado e n?o devolve o dinheiro. Alterar de golpe!

Dear fevas1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Welle Casino.

To better assist you and understand the situation, could you please clarify the following details:

• What specific reasons did you provide for wanting to close your account?
• Have you received any responses from the casino after your account was blocked?
• Do I understand correctly that you had €90 in your casino account before it was closed?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Thank you very much for your reply, fevas1. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

I've already sent

Já enviei

Thank you very much, fevas1, for your cooperation. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, fevas1,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

In the meantime, can you please clarify how you imagine further proceeding with paying the confiscated winnings if you did not pass the KYC, which is mandatory for withdrawing anything in most online casinos?

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Casino Representative,

Could you please explain the user's situation in more detail?

If needed, feel free to send the necessary details and supporting evidence to my email address ([email protected]).

Thank you.