The player from Germany successfully withdrew 200€ from her winnings of 700€, but now her account is blocked, preventing her from withdrawing the remaining 500€.
Wild Robin Casino - Player's account has been closed.
Wild Robin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Wild Robin Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
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Case summary
3 days ago
Public
Advanced Novice
Public
1 week ago
Translation
I deposited at the casino and won 700. 200 had already been successfully withdrawn, but now for the next 500, my account has simply been blocked.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
6 days ago
Dear nenape97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Wild Robin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Did you receive any specific error message or notification regarding the account block?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Public
Advanced Novice
Public
6 days ago
Translation
When you log in, the
I played Wanted Dead or A Wild for example, slot machines
Winnings were accumulated with bonus but it was NON STICKY and the winnings were in real money, then I canceled the bonus and wanted to withdraw
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
4 days ago
Dear nenape97, could you please share the link to the bonus you played with or the screenshot of the promotional email with the specific bonus description?
Can you please confirm that you finished the wagering requirement of the bonus before requesting the withdrawal?
I have checked the terms and conditions of the casino and found the following rule:
7.13 Customers attempting to withdraw funds before the wagering requirements are met will have their bonus balance and all winnings derived therefrom voided.
7.14 Once the full wagering requirement is met, the respective bonus funds and any derived winnings will be released in the real money wallet and will be available to withdraw according to our withdrawal rules.
https://xxlbonus.com/casinos/Casino Guru is examining the case
