Good evening, I have withdrawn €900, a €500 and another €400 and how many days have passed and they haven't returned the money to me, even though I have sent them so many messages, can you help me?

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal requests?

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Thank you for your patience, and stay safe.