Good evening, I have withdrawn €900, a €500 and another €400 and how many days have passed and they haven't returned the money to me, even though I have sent them so many messages, can you help me?

Καλησπ?ρα ?χω κ?νει αν?ληψη 900€ μια 500€ και ?λλη μια 400€ και π?ρασαν π?σε? μ?ρε? και δεν με τα β?ζουν τα χρ?ματα εν? του? ?χω στε?λει π?σα μην?ματα μπορε?τε να με βοηθ?σετε.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal requests?

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

The withdrawals were made on 29/06 and 30/06, the second one, after that I have not made any successful withdrawals and besides that! They closed my account at the casino

and they don't give me the money, they banned me and tell me it's an administrative decision and I have €900 in withdrawals and they don't give me the money

Thieves put them in, account verification is not needed...

Οι αναλ?ψει? γ?νανε 29/06 και 30/06 η δε?τερη ?πειτα δεν ?χω κ?νει επιτυχ?? αναλ?ψει? και εκτ?? αυτο? ! Με κλε?σανε τον λογαριασμ? στο καζινο

και δεν με β?ζουν τα λεφτ? με κ?νανε αποκλεισμ? και με λ?νε ?τι ε?ναι διοικητικ? απ?φαση και μ?σα εγ? ?χω 900€ αναλ?ψει? και δεν με

τι? β?ζουν οι κλ?φτε? επαλ?θευση ο λογαριασμ?? δεν χρει?ζεται…

What if my account is closed if I

Are they blocking me from receiving my money?

Γ?νεται αν κλε?σει ο λογαριασμ?? μου αν με

κανουν αποκλεισμ? να λ?βω τα χρ?ματα μου ;