The player from Germany had encountered an issue where his account had been locked after he deposited money, played games, and received free spins. The disputed amount was €20, which the player claimed he had won using the free spin bonus. Despite attempts from our team to understand the situation and resolve the issue, the player did not respond to our messages and questions. As a result, we were unable to proceed with the investigation, leading to the complaint being rejected.
Wildz Casino DE - Player's casino account is locked.
Amount: €20
Wildz Casino DE
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
Wildz Casino DE has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Made a deposit. Played. Received free spins and account was locked
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
1 year ago
Dear dammeugene,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly that €20 (dispute value) is being held in your casino account? Did you accumulate these winnings with the free spin bonus?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
1 year ago
Dear dammeugene,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
