The player from Germany played some games, but she got logged out of the website every time she won. Now she cannot log in to her account and she keeps receiving an error message. We rejected the complaint because the player didn't respond to our messages and questions.
Winfest Casino - Player’s experiencing technical difficulties.
Amount: €350
Winfest Casino
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Meltem
Unregistered user
Public
4 years ago
Translation
I played and won, then I was kicked out of the game.
then I locked myself in again and continued playing after I won again I was kicked out again. Unfortunately, after trying several times to log in, I can't get into my account, and now the page doesn't even open always says error. as long as i lost it went, but after i won and the first time it happens to me that i can't even get into my account after a win, that's very strange for me please can you help me
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Meltem,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message you are receiving?
Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to [email protected].
Looking forward to hearing from you.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Meltem,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
