The player from Germany had been waiting for a payout since March 5, 2025, which was canceled due to a system error. After resubmitting the request, he received responses stating that he must wait 7-21 business days for it to be checked. The Complaints Team was unable to receive a response from the casino, leading to the complaint being closed as "unresolved." It was noted that this lack of engagement from the casino was a common issue, and a recommendation was made to avoid WinnerCasino.
WinnerCasino - Player’s payout has been delayed.
Black points: 203
Amount: €900
WinnerCasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
WinnerCasino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I've been waiting for a payout since March 5, 2025. Due to a system error during the payout, the payout was canceled. Resubmitted. Now I'm getting answers from live chat again. I have to wait 7-21 business days. It has to be checked. -10 stars
Automatic translation:
Public
Complaint Specialist
Public
2 months ago
Dear Chaser361,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinnerCasino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share a screenshot of your withdrawal request with the link to the website visible?
- Have you contacted casino support and asked for an explanation as to why your payout was canceled?
- Have you previously withdrawn funds from the casino using the same or a different payment method?
- Is your account in the casino verified?
- Share screenshots here or submit information to my email at [email protected]
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
2 months ago
Translation
everything as usual no was the first withdrawal
KYC verification passed
All bonus requirements met
Automatic translation:
Public
Complaint Specialist
Public
1 month ago
Dear Chaser361,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of WinnerCasino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from WinnerCasino. I wish I could be of more help.
The casino can reopen this complaint at any time.
