The player from Thailand is experiencing an unspecified issue with his casino account.
Winning Kings Casino - Player has account issues.
Winning Kings Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Winning Kings Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
6d 10h 13m 46s
Case summary
13 hours ago
Public
Complaint Specialist
Public
1 week ago
Dear pongpat8412smart,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winning Kings Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do you have access to your account?
- Is your player's account verified? Have you made previous successful withdrawals?
- Could you please explain what you mean by 'the balance was lost'? Was the amount played down by you? Was it confiscated?
- Did you achieve your winnings with the help of a bonus?
- When have you contacted casino support? What response have you received?
- Could you please share with me your communication with the casino as evidence to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Complaint Specialist
Public
2 days ago
Thanks for your reply.
Did you request a new payout to a new bank account?
Which payment options did the casino offer to you?
Casino Guru is examining the case
