K?ra pongpat8412smart,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du hade en negativ upplevelse med Winning Kings Casino.
L?t mig f? st?lla n?gra fr?gor s? att jag kan f?rst? situationen b?ttre.
- Har du tillg?ng till ditt konto?
- ?r ditt spelarkonto verifierat? Har du gjort tidigare lyckade uttag?
- Kan du f?rklara vad du menar med "saldot f?rlorades"? Nedv?rderade du beloppet? Blev det konfiskerat?
- Uppn?dde du dina vinster med hj?lp av en bonus?
- N?r har du kontaktat casinosupporten? Vilket svar har du f?tt?
- Kan du dela din kommunikation med casinot med mig som bevis f?r att st?dja ditt klagom?l? Skicka e-postmeddelanden eller chattranskript till min e-postadress p? [email protected] eller posta sk?rmdumpar h?r
Jag hoppas att vi kan hj?lpa dig att l?sa detta problem s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Tomas
Dear pongpat8412smart,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winning Kings Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do you have access to your account?
- Is your player's account verified? Have you made previous successful withdrawals?
- Could you please explain what you mean by 'the balance was lost'? Was the amount played down by you? Was it confiscated?
- Did you achieve your winnings with the help of a bonus?
- When have you contacted casino support? What response have you received?
- Could you please share with me your communication with the casino as evidence to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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