Dragi pongpat8412smart,
Hvala vam puno ?to ste poslali ?albu. ?ao mi je ?to ste imali negativno iskustvo sa kazinom Winning Kings.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li imate pristup svom nalogu?
- Da li je va? igra?ki nalog verifikovan? Da li ste prethodno uspe?no ispla?ivali novac?
- Mo?ete li, molim vas, objasniti ?ta podrazumevate pod ?izgubljen iznos"? Da li ste umanjili iznos? Da li je iznos konfiskovan?
- Da li ste ostvarili svoje dobitke uz pomo? bonusa?
- Kada ste kontaktirali podr?ku kazina? Kakav ste odgovor dobili?
- Mo?ete li, molim vas, podeliti sa mnom va?u komunikaciju sa kazinom kao dokaz koji potkrepljuje va?u ?albu? Po?aljite imejlove ili transkripte ?askanja na moju imejl adresu [email protected] ili postavite snimke ekrana ovde
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Tomas
Dear pongpat8412smart,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winning Kings Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do you have access to your account?
- Is your player's account verified? Have you made previous successful withdrawals?
- Could you please explain what you mean by 'the balance was lost'? Was the amount played down by you? Was it confiscated?
- Did you achieve your winnings with the help of a bonus?
- When have you contacted casino support? What response have you received?
- Could you please share with me your communication with the casino as evidence to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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